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Human Resources Customer Service Representative 9

Company: State of Michigan
Location: Lansing
Posted on: December 4, 2019

Job Description:

Education - High School Diploma or GED Skills - Customer Service Job Description This position serves as Tier I for the Disability Management Office, creating files, answering incoming phone line, sending forms, responding to incoming email box. This will require DMO Phone Representatives to have basic processing knowledge of FMLA, Workers' Compensation, and Leave of Absence policies. Position Description (Download PDF reader) Required Education and Experience Education Educational level typically acquired through completion of high school. Experience Four years of experience in a customer contact center or a customer service position with focus on customer account data, updating online files, responding to and/or resolving customer inquiries in person or via electronic mail, phone or paper. itional Requirements and Information Please attach your cover letter, resume and OFFICIAL transcript to your application. An official transcript must bear the college/university certification (e.g., seal, logo, watermark, and /or letterhead), Registrar's signature, and date. A transcript with these requirements, with the stamp 'Issued to Student' is accepted as an official transcript. Unofficial transcripts will NOT be accepted. An unofficial transcript is: (1) an internet copy printed from the college/university student web account; (2) a transcript stamped with 'Student Copy,' and (3) a transcript that is labeled as 'Unofficial.' The official transcript must be scanned and attached to the electronic NEOGOV Civil Service application with one of the following file extensions: pdf, doc, docx, txt, or rft. View the entire job specification at: ***************************************************************************************** (Download PDF reader)

Keywords: State of Michigan, Lansing , Human Resources Customer Service Representative 9, Human Resources , Lansing, Michigan

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