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.NET Developer

Company: Robert Half
Location: Lansing
Posted on: January 15, 2020

Job Description:

Description Robert Half is looking for a Help Desk Technician to join a well-established Food Retail company in Alpharetta, GA. Please apply with your resume to Jonas.berrios@rht.comIn this position, you will provide end-user support and maintenance within our desktop and store computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to PC, registers, printers, and scanners) to ensure optimal workstation and store performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. Main Duties ---Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Point of Sale systems via phone, e-mail, chat, or on-site ---Ask questions to determine the nature of the problem and walk the internal customer through the problem-solving process ---Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems ---Document and track issues with incident management systems ---Run diagnostic programs to isolate resolve problems ---Install, modify, and repair computer hardware and software; clean up computers ---Provision, manage and troubleshoot mobile devices such as iPhones, iPads, and Windows-based tablets ---Write training manuals and other technical documentation ---Train computer users and seasonal help desk staff; may provide guidance/training on software for less experienced retail and corporate users ---Maintain inventory and asset controls ---All other duties as assigned Requirements ---Minimum of 2 to 3 years' help desk and desktop support experience in a Microsoft domain environment ---Must be willing to work either an 8:00 am - 5:00 pm or 10:00 am - 7:00 pm shift ---Must be willing to work a Tuesday-Saturday or Sunday-Thursday shift ---Must be willing to work 4-6 hours of overtime during the first 2 weeks of November and December ---Must be willing to work a 12 hour, 6-day shift the week leading up to Thanksgiving and the week leading up to Christmas ---Ability to travel out of town occasionally ---Ability to troubleshoot and correct faulty hardware and software in a timely manner ---Ability to read, write, understand and produce technical documentation ---Ability to read, understand, and manipulate network and desktop administration tools ---Working knowledge of Microsoft products both user-facing and administrative ---Working knowledge of Active Directory and Exchange management and maintenance for access control and account creation ---Working knowledge of terminal server management ---In-depth knowledge of hardware and software applications with a preference for retail sales support ---In-depth knowledge and understanding of computer operating systems in an Enterprise environment --- Familiarity with the image process ---Experience in working within a PCI or SOX environment ---A+\Network+ or equivalent experience Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. - provided by Dice

Keywords: Robert Half, Lansing , .NET Developer, IT / Software / Systems , Lansing, Michigan

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