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Support System Administrator - Windows (1st Shift)

Company: Liquid Web
Location: Lansing
Posted on: February 22, 2021

Job Description:

As a Support Administrator you would get to work in a collaborative environment to provide exceptional support to our Windows server customers.

The shift for this opening is Sunday - Thursday - 08:00 - 16:00 Eastern

You would:

  • Communicate clearly with customers via various mediums (phone, chat, email) to provide exceptional support
  • Work with customers to properly diagnose, troubleshoot, and execute their requests
  • Recommend products or solutions based on customer needs and an evaluation of issues to ensure long term success
  • Install, manage, and troubleshoot software related to our hosting products
  • Provide support for a variety of third party software under our Beyond Scope Support umbrella
  • Keep apprised of pertinent technological developments and internal communications in order to stay on top of potential customer needs or issues
  • Work with third party vendors to facilitate the resolution of issues
  • Create, review, and improve internal documentation
  • Provide job shadowing and mentoring
  • Serve as an escalation point per supervisor's discretion
  • Troubleshoot and support internal systems and engineering products
  • Collaborate and contribute to assigned projects
  • Setup and support Managed Engineered products
    You have:

    • 3+ years relevant experience
    • Experience within a help desk / call center environment
    • Exceptional troubleshooting skills
    • Advanced proficiency installing, managing, and troubleshooting the hosting stack and various CMS/Server control panels
    • Advanced understanding of server hardware, setups, and common hosting services
    • Proven customer service acumen
    • Excellent written and verbal communication skills, with emphasis on confidentiality, tact, and diplomacy
    • Ability to establish rapport to develop and maintain effective communication in a collaborative environment
    • Ability to intelligently prioritize tasks and refactor as new issues emerge
    • Strong attention to detail
    • Project management and coordination acumen
    • Advanced understanding of Engineered products and related technologies
    • Basic Scripting/coding knowledge
    • Bachelor's degree in a related field, or comparable combination of education or relative experience
      Technical Skill Ideals:

      • Microsoft Windows Server 2008/2012/2016
      • Microsoft Active Directory
      • Microsoft SQL Server clustering
      • DPM
      • DFS
        We Offer:

        • 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
        • Traditional and Roth 401k with company matching
        • Continuous beverage service
        • Fun employer-sponsored events
        • A collaborative team culture
        • Consistent/set work hours
        • Challenging non-redundant daily duties
        • A voice in how things get done
        • Access to ongoing training
          Disclaimer:

          This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains "at will".

          Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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Keywords: Liquid Web, Lansing , Support System Administrator - Windows (1st Shift), IT / Software / Systems , Lansing, Michigan

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