Technical Services Field Specialist

Company: Eaton County
Location: Charlotte
Posted on: May 16, 2022

Job Description:

JOB
Under the supervision of the Director of Technology Services, Works independently and is responsible for consulting with business leaders within their assigned operating division to plan, design, install, configure and maintain technology solutions that support the local business needs. Serves as the sole local "go to" person for all technology needs and is available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently uses system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications.New employees will be eligible for a $1,500 recruiting stipend after 6 months of employment with the County and be eligible for $250 monthly retention stipend thereafter through January 31, 2023.

EXAMPLE OF DUTIES
Provides tier-two level support for all of the technology that is deployed within their area of responsibility.Monitors and tunes systems to achieve optimum performance levels. Responsible for ensuring data, integrity by evaluating, implementing, managing appropriate software and hardware solutions.Responsible for designing and implementing data/media recoverability processes by implementing a schedule for system backups and database archive operations.Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.Help Network Administrators with support of Internet Information Server (IIS), Microsoft Exchange.Server, Active Directory/LDAP, Domain Controllers, SQL Server and information security systems in a distributed environment.Administration and support of system security, including system access, virus management and security patch management.Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required.Responds to requests for technical assistance remaining on-call evenings and weekends for emergencies. Varied working hours may be required to accomplish technical solutions.Coordinates and conducts end user training sessions as needed.Some travel required.Must be able to work on-site in the Technology Services Department.

MINIMUM QUALIFICATIONS
Education: Associates degree with course work in PC-based applications, Technology Services, and 3-5 years of relevant experience preferred.Experience: MS Windows system administration experience preferred.Entry level experience in database administration, to include working knowledge of database definition, structure, documentation, operational guidelines and protection.Experience in the installation, administration, and support of enterprise systems.Knowledge and Skills:Working knowledge of Microsoft operating systems, databases and applications.Strong analytical, problem solving, teamwork and customer support skills required.Effective oral and written communication skills with the ability to interact effectively with end - users, peers and management and provide technical leadership as needed.

SUPPLEMENTAL INFORMATION
(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements): Ability to enter and access information from a computerPeriods of prolonged sitting at a computer screen.Ability to access various areas/buildings of the County with computer operations.Ability to lift and move computer equipment and cabling.Ability to lift and carry boxes of paper.Ability to track computer cable and reach and bend to check connections.Ability to operate computers, printers and related equipment.Ability to use hand tools to assemble and disassemble computer hardware and cabling systems/devices.

Keywords: Eaton County, Lansing , Technical Services Field Specialist, IT / Software / Systems , Charlotte, Michigan