Technical Services Field Specialist
Company: Eaton County
Location: Charlotte
Posted on: May 16, 2022
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Job Description:
JOB
Under the supervision of the Director of Technology Services, Works
independently and is responsible for consulting with business
leaders within their assigned operating division to plan, design,
install, configure and maintain technology solutions that support
the local business needs. Serves as the sole local "go to" person
for all technology needs and is available to key business leaders
and users on a 24 hour/day 7 day/week basis to support mission
critical systems. Independently uses system analytical techniques
and procedures, including consulting with users, to determine all
aspects of system functional specifications.New employees will be
eligible for a $1,500 recruiting stipend after 6 months of
employment with the County and be eligible for $250 monthly
retention stipend thereafter through January 31, 2023.
EXAMPLE OF DUTIES
Provides tier-two level support for all of the technology that is
deployed within their area of responsibility.Monitors and tunes
systems to achieve optimum performance levels. Responsible for
ensuring data, integrity by evaluating, implementing, managing
appropriate software and hardware solutions.Responsible for
designing and implementing data/media recoverability processes by
implementing a schedule for system backups and database archive
operations.Develops and maintains a comprehensive operating system
hardware and software configuration database/library of all
supporting documentation.Help Network Administrators with support
of Internet Information Server (IIS), Microsoft Exchange.Server,
Active Directory/LDAP, Domain Controllers, SQL Server and
information security systems in a distributed
environment.Administration and support of system security,
including system access, virus management and security patch
management.Implementation of software upgrades, including firmware
revisions, operating systems, production software upgrades and
other enhancements as required.Responds to requests for technical
assistance remaining on-call evenings and weekends for emergencies.
Varied working hours may be required to accomplish technical
solutions.Coordinates and conducts end user training sessions as
needed.Some travel required.Must be able to work on-site in the
Technology Services Department.
MINIMUM QUALIFICATIONS
Education: Associates degree with course work in PC-based
applications, Technology Services, and 3-5 years of relevant
experience preferred.Experience: MS Windows system administration
experience preferred.Entry level experience in database
administration, to include working knowledge of database
definition, structure, documentation, operational guidelines and
protection.Experience in the installation, administration, and
support of enterprise systems.Knowledge and Skills:Working
knowledge of Microsoft operating systems, databases and
applications.Strong analytical, problem solving, teamwork and
customer support skills required.Effective oral and written
communication skills with the ability to interact effectively with
end - users, peers and management and provide technical leadership
as needed.
SUPPLEMENTAL INFORMATION
(This job requires the ability to perform the essential functions
contained in this description. These include, but are not limited
to, the following requirements. Reasonable accommodations will be
made for otherwise qualified applicants unable to fulfill one or
more of these requirements): Ability to enter and access
information from a computerPeriods of prolonged sitting at a
computer screen.Ability to access various areas/buildings of the
County with computer operations.Ability to lift and move computer
equipment and cabling.Ability to lift and carry boxes of
paper.Ability to track computer cable and reach and bend to check
connections.Ability to operate computers, printers and related
equipment.Ability to use hand tools to assemble and disassemble
computer hardware and cabling systems/devices.
Keywords: Eaton County, Lansing , Technical Services Field Specialist, IT / Software / Systems , Charlotte, Michigan
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