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System Application Administrator

Company: The Judge Group
Location: Lansing
Posted on: August 6, 2022

Job Description:

Location: Lansing, MI
Salary: Competitive Depending on Experience
Description: Primary responsibilities:

  • User access
  • Monitoring tickets (escalating technical tickets to MDT LAFCU s consulting partner)
  • Monitoring updates and patches for all applications (docusign, Symitar etc)
  • Documentation TOP 3 Skills that need to be highlighted/Notes from Manager: Application Administration: User access, ticket tracking Patching and updates Strong communication skills - supporting end users and working with partners JOB DESCRIPTION: Role: Administers, analyzes, implements, monitors, and modifies enterprise computer systems and applications of moderate to high complexity following company standards, practices, and procedures. Supports application systems with a focus on Symitar. Essential Functions & Responsibilities: -30% Lead product support initiatives, including upgrade and maintenance processes, and system integrations, new product application setup, and development of application add-ons. -20% Support employees in their use of Symitar; including general questions, managing user access, and coordination of initiatives with consulting partner host. Continuous education on initiatives to increase organizational efficiency and member service levels. -20% Monitors and analyzes solutions/enhancements being introduced by existing vendors/partners for introduction and integration with organizational initiatives and strategic plans. -10% Creates technical documents to be used for support and training. Provide knowledge transfer and guidance regarding maintenance processes and application technical design, analysis, development, testing, debugging, and implementation. -10% Monitors system SLAs. -5% Commitment to continue education through certifications, conferences and/or training. -5% Performs other related duties as assigned. Performance Measurements: 1. Success of vendor/partner working relationships. 2. Maintaining a positive professional attitude. 3. Audit, exam and Information Technology test results are promptly addressed in coordination with IT management. 4. Disaster planning and mitigation strategies are effective and well documented. 5. Effective project management from inception through implementation. On time, on scope, on budget. 6. Helpdesk ticket response time, management and organization. 7. Following policies, processes and procedures. 8. Product/service/system "up-time." 9. Timely completion of all company and IT required trainings. Knowledge and Skills: Experience: Three years to five years of similar or related experience. Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills 1. Takes initiative and works autonomously. 2. Project management skills. 3. Analytical thinking and complex problem-solving skills. 4. Excellent verbal and written communication skills. 5. Develop and present proposals. 6. Must be able to work and travel independently and use general office equipment.

Contact:
This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Lansing , System Application Administrator, IT / Software / Systems , Lansing, Michigan

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