Technical Business Analyst

Company: Experis
Location: Lansing
Posted on: January 20, 2023

Job Description:

Technical Business Analyst will be responsible for implementation of product enhancements and production support including triage of incidents, change requests and support tasks and data analysis.

• Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system.
• Utilize issue tracking system (JIRA) daily.
• Provide feedback to the clients and technology managers.
• Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues.
• Provide support for and minor enhancements to reports utilized by the QC process. Requirements: Bachelor's degree with at (5) years related experience or equivalent combination of education and experience
• Strong data management ( ETLs, file data transfers) and data analysis skills
• 4+ years of experience using SQL (complex queries, joining tables)
• Strong oral and written communications skills
• 2+ years of recent data analysis
• Strong experience gathering and writing requirements
• Intermediate/advanced knowledge of Excel
• Extreme attention to detail
• Experience within a customer or technical support environment
• Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
• Advanced judgment and problem solving skills
• Ability to maintain a positive attitude in high stress/fast paced work environment
• Proven data driven decision-making skills Preferred Skills: Automotive / Dealer experience preferred Hadoop and/or Oracle experience is a plus
  
  
  

Keywords: Experis, Lansing , Technical Business Analyst, IT / Software / Systems , Lansing, Michigan