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Technical Business Analyst

Company: Experis
Location: Lansing
Posted on: January 20, 2023

Job Description:

Technical Business Analyst will be responsible for implementation of product enhancements and production support including triage of incidents, change requests and support tasks and data analysis.

  • Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system.
  • Utilize issue tracking system (JIRA) daily.
  • Provide feedback to the clients and technology managers.
  • Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues.
  • Provide support for and minor enhancements to reports utilized by the QC process. Requirements: Bachelor's degree with at (5) years related experience or equivalent combination of education and experience
  • Strong data management ( ETLs, file data transfers) and data analysis skills
  • 4+ years of experience using SQL (complex queries, joining tables)
  • Strong oral and written communications skills
  • 2+ years of recent data analysis
  • Strong experience gathering and writing requirements
  • Intermediate/advanced knowledge of Excel
  • Extreme attention to detail
  • Experience within a customer or technical support environment
  • Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
  • Advanced judgment and problem solving skills
  • Ability to maintain a positive attitude in high stress/fast paced work environment
  • Proven data driven decision-making skills Preferred Skills: Automotive / Dealer experience preferred Hadoop and/or Oracle experience is a plus


Keywords: Experis, Lansing , Technical Business Analyst, IT / Software / Systems , Lansing, Michigan

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