Global Commodity Manager - Electrical Quality Management
Company: Stellantis
Location: Auburn Hills
Posted on: January 1, 2026
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Job Description:
Stellantis Mopar Service, Parts & Customer Care Organization is
currently seeking a highly skilled, solutions oriented Global
Service Commodity Manager focused in Electrical to join the
Technical Assistance & Field Support team at Mopar Headquarters, in
Auburn Hills, Michigan. The Global Commodity Manager – EE will be
responsible for managing a highly talented technical support team
and executing deliverables aligned to Stellantis field issue
resolution initiatives. The selected candidate will be responsible
for leading the resolution of product related field issues and
ensuring the success of field action repairs. The role will require
strong leadership characteristics and technical proficiency in
order to achieve cross functional buy in on repair direction and
ensure repair effectiveness. The selected candidate will be
responsible for the following: Champion for the resolution of
escalated product issues identified though field reporting, various
call center data trends, and Stellantis Technical Assistance
Resource (STAR) Center Reporting. Daily interaction with Product
Development, Quality, and Technical Safety and Regulatory
Compliance (TSRC) at varying levels of management to ensure
successful field resolution of product issues. Primary internal
escalation point relating to field actions, field support, service
action time study, emerging and non-serviceable issues. Primary
liaison to direct and support Product Development and Quality for
appropriate and expedient repair methods and communication
strategy. Maintain awareness of all field issues impacting North
American aftersales. Maintain high level technical knowledge in
past, present, and future vehicles for all NA sold vehicle brands
Project manage and lead initiatives to improve Fixed First Visit
and Customer Service Index (CSI) and other service related projects
as delegated. Set, plan, prioritize and manage multiple projects in
a technical and business environment. Agile mindset, capable of
quickly adapting to changing priorities and business needs.
Keywords: Stellantis, Lansing , Global Commodity Manager - Electrical Quality Management, IT / Software / Systems , Auburn Hills, Michigan
