Field Services Technician
Company: Grid4 Communications
Location: Troy
Posted on: January 17, 2026
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Job Description:
Job Description Job Description Salary: Salary range:
$43,500.00-$60,000.00 Field Services Technician Job Description:
Are you a goal-oriented professional who has a passion for
providing superior customer service? Then this role might be
perfect for you! This is a great opportunity to join Grid4
Communications and grow your career with us. We are looking for a
highly motivated Field Services Technician to join a great team and
have a real impact on the business! Responsibilities: The Field
Services Technician/Group is dispatched to customer sites for CPE
installation, troubleshooting, and any other job that is required.
An individual in this role would work to increase our customer and
brand loyalty by acting as a liaison between Grid4 and our
customers. Install Routers, Switches, VoIP Phones, wireless systems
and any other on-site in collaboration with the Turn Up Group and
Technical Operations Group (TOC) Test various equipment and
circuits on-site, identify issues, and resolve any problems in
equipment Contact customers before dispatch to announce arrival at
Local Contact; being a strong on-site representative for Grid4
Develop and maintain strong customer relationships Maintain
cleanliness and serviceability of trucks and service garage
Occasional use of Lift Equipment and work at heights Frequent
travel (local) / Occasional overnight stays Qualifications, skills,
and knowledge: Previous experience in a relevant field Valid
Drivers license in good standing Knowledge with Cisco
equipment(ADTRAN experience preferred) Inside wiring knowledge
Customer-first mindset with a strong get it done attitude Excellent
communication, organization, and attention to detail Strong sense
of personal accountability Ability to work independently and as a
team player Adaptable, proactive problem-solver with an interest in
technology What well bring to the table: Work-life balance Vibrant
company culture and fun work environment our values dont sit on a
shelf collecting dust, we use them in all we do Ability to make an
impact your ideas and voice are important to us and are welcomed
here Employee health is one of our top priorities! We offer great
health benefits medical, dental, and vision Days allocated for rest
and relaxation including 15 PTO days, 10 paid holidays,
bereavement, jury duty &military leave Offering you the best
chance to prepare for the future 401(k) with a generous company
match Business casual dress code Heres what a couple of team
members have to say about Grid4: I enjoy the people and the
work-life balance New hire for HR I like the open and friendly work
environment. There is always an employee willing to help New hire
for Project Management Salary Range: $43,500.00-$60,000.00
Keywords: Grid4 Communications, Lansing , Field Services Technician, IT / Software / Systems , Troy, Michigan
