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Print Operations and Mail Data Supervisor

Company: Michigan Farm Bureau
Location: Lansing
Posted on: May 16, 2020

Job Description:

Job ID: 2# of Openings: 1Location: Lansing, MICategory: ManagementCompany Name: MFB, Inc.Status: Regular Full-TimeWork Hours: Monday-Friday, 8:00 a.m.-4:30 p.m.Salary Minimum: USD $55,338.00/Yr.OBJECTIVE

To supervise the Centralized Print and Mail Department's Customer Service and Mail Services area. To guide staff in providing customer service, software support, file manipulation, training, variable data print and mail setup, as well as implementation and development of new digital printing operations. To provide printing and copier software services to all of Michigan Farm Bureau (MFB) and its Affiliated Companies.

RESPONSIBILITIES

Supervise the Customer Service Representative, including work assignments, performance reviews and recommendations of salary adjustments. Act as a liaison between customers and operations, fielding production questions and solving minor production disputes. Communicate with customers to obtain, provide, or clarify information concerning quality, scheduling, or delivery. Develop and maintain favorable working relationships with customers, promoting the operations and services provided.

Serve as primary resource on postal regulations for printing needs of special forms, cards, and reply envelopes. Maintain postal account and balance information. Serve as point person for post office contact. Serve as Business Service Administrator for USPS activities through the Business Customer Gateway (online portal).

Coordinate first class, standard/bulk mailings, including: consulting with customers, preparing address data files, mail merges, equipment operation, and management of the related postal account(s). Maintain understanding of current and applicable USPS regulations and procedures. Maintain a positive working relationship with the USPS representatives.

QUALIFICATIONS

Required: High school diploma or equivalent required. Two years training in graphic arts, printing or technical field at a technical school or college required. Experience in the use of Windows Operating System required. Experience in the use of software applications, including Microsoft Professional Office, Adobe Creative Suite design packages, Printshop Mail, FusionPro, Satori Bulk Mailer and iMIS database operations required. Experience with networking protocols, including TCP/IP and Microsoft networking required. Ability to operate a personnel computer using a wide variety of professional software required. Ability to install a variety of software on personal computers with a high degree of accuracy required. Ability to troubleshoot equipment and communicate with repair services required.

Preferred: Graphic design experience and use of MIS System preferred. Background in print or mail industry preferred.

PM19

Keywords: Michigan Farm Bureau, Lansing , Print Operations and Mail Data Supervisor, Other , Lansing, Michigan

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