Team Lead - Retail Processing (Distributed Retail) - REMOTE

Company: FLAGSTAR BANK
Location: Lansing
Posted on: September 13, 2020

Job Description:

Work From Home MI

Position Title

Team Lead - Retail Processing (Distributed Retail) - REMOTE Location

Work From Home MI Job Summary

REMOTE - Assists with the management of a Loan Processor/Home Loan Advocate (HLA) team to ensure mortgage loan applications are processed and completed according to established policies and procedures. The team leader supports the direct manager in all aspects of pipeline management, customer service and sales support. Job Responsibilities:

Monitors Processors/HLA’s to maintain company set turn times and coordinates and directs daily work flow requirements; pipeline management and reporting; Ensures all Processors/HLA’s perform to company set standard productivity and best in class customer service levels.

Mentor/coach team members; provides training; Provides direction and makes decisions based on previous experience or appropriately escalates issues as needed.

Develops and maintains relationship/partnership with other team leaders to share/implement best practices; Develops and maintains relationship/partnership with sales and other key departments to maximize efficiency.

Communicates to internal staff and sales verbally and in writing regarding status, issues or additional requirements for processing loans.

Communicates industry and company changes in order to maintain team unity and comprehension.

Adheres to all applicable compliance regulations and provides direction to fix discrepancies as needed; Review quality of loans certifying that all information is accurate and in accordance with federal and state mortgage lending regulations.

Familiar with reading and interpreting mortgage related documentation.

Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

Job Requirements:

High School Diploma, GED or Foreign Equivalent required

3-5 years mortgage related processing experience

Experience with automated underwriting systems (DU/LP)

Knowledge of FHA, VA and FNMA/FHLMC policies and guidelines

Knowledge of MDIA and RESPA disclosure requirements

Supervisory experience preferred

Courteous and customer service orientated; ability to effectively communicate with internal and external partners, customers and management in both verbal and written formats

Ethically responsible, demonstrates leadership skills

Ability to effectively utilize Microsoft Office applications

Strong listening and problem solving skills using previous experience and judgment to make decisions

Ability to multitask, prioritize and function effectively in high paced environment

Detail orientated and organized

Adaptability and acceptance to change

Internal Use Only: Job Band H - Hourly

This positon has the ability work REMOTELY

High Speed Internet and a distraction free workplace required.

Posted 4 Days Ago

Full time

07790

About Us Flagstar Bank, headquartered in Troy, Mich., is a full-service community bank with branches across the state. Chartered in 1987, today Flagstar is one of the largest savings banks in the country. It also is a mortgage powerhouse, making home loans nationwide and ranking as one of the largest mortgage originators in the country. It also is a major servicer of home loans.

Flagstar Bank, FSB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability. Flagstar Bank is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please e-mail

Employment@flagstar.com  or call (248) 312-2000 to let us know the nature of your request and your contact information.

Keywords: FLAGSTAR BANK, Lansing , Team Lead - Retail Processing (Distributed Retail) - REMOTE, Other , Lansing, Michigan