Work at Home Automotive T3 Advisor
Company: Teleperformance At Home
Location: Lansing
Posted on: January 12, 2021
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Job Description:
Overview Automotive Customer Service Call Center (T3)
RepresentativeWhy You'll Choose UsTeleperformance is a strategic
partner to the world's leading companies, bringing solutions and
enhancing customer experience during each interaction. We are--the
largest interaction expert team in the market: multicultural,
highly skilled, and deeply knowledgeable, with a wide range of
integrated omnichannel solutions, technology, and the highest
security standards. For us, each interaction needs to be treated as
unique.Benefits of working with TP include:* Paid Training*
Competitive Wages:* Training rate of $14.20* Production rate
between $14.45/hour - $18.00/hour* Monthly Bonuses between $100 -
$250* Client funded incentives between $200/month - $400/month*
Full Benefits (Medical, Dental, Vision, 401k and more)* Employee
wellness and engagement programs* A fun, casual virtual work
environmentYou're Impact in This RoleOur Automotive Customer
Service Call Center (T3) Representatives are a very important part
of our family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond to either
customer inquiries. Working in a collaborative and engaging
environment, you will have the chance to interact with people from
all walks of life and no two days will be the same. As you continue
to grow and challenge yourself, you will discover your potential
can take you anywhere you want to go.In addition to the overall
convenience, you'll enjoy the many benefits of working from home!*
Removing the cost, stress and time constraints of a daily commute*
Total comfort of working from your own home* A flexible work
scheduled and more work life balanceResponsibilities Your
Responsibilities* Handle and carefully respond to all customer
inquiries by building excellent rapport & confidence, identifying
their needs, and taking strategic action in a timely manner*
Provide excellent customer service through active listening on
every interaction* Troubleshoot and resolve customer issues through
the use of desktop applications* Work with confidential customer
information and treat it sensitively* Solve customer issues with
automobiles and/or their respective dealers* Aim to resolve issues
on the first call by being proactive and
demonstratingQualifications What We're Looking for* Logical
problem-solving skills* Availability to work various shifts *
Ability to use Windows operating systems* Ability to type 25 wpm*
Over 18 years of age* High School Graduate or GED* Ability to
multitask* Predictable and reliable attendance * 2+ years customer
service experience * Consistent work history* Proven oral & written
communication skills* Comfort with desktop computer system* Some
Technical backgroundBeing One of Our PeopleIt is our mission to
always provide an environment for our employees that promotes
happiness from the inside out. When you work with us, you are
valued and inspired to learn, to teach, and to grow. We want you to
come to work motivated to and proud to be on our team. That's why
we continually invest in creating outstanding work experiences and
endless development opportunities. We want you to be and feel at
your best, always. Date of Posting: 9/24/20Teleperformance is an
Equal Opportunity Employer
Keywords: Teleperformance At Home, Lansing , Work at Home Automotive T3 Advisor, Other , Lansing, Michigan
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