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Retail Zone Lead

Company: SPAR, Inc.
Location: Lansing
Posted on: May 3, 2021

Job Description:

The Zone Lead is responsible for providing direction, instruction and guidance to a team of merchandisers. The Zone Lead will oversee multiple client projects at any given time. They are responsible for tracking progress and deadlines to ensure timely completion of work initiatives in order to meet client expectations. To achieve this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Other duties may be assigned.


Direct oversight of Retail Merchandisers to ensure they are meeting client expectations
Work in a team environment to ensure zone coverage, assisting each other with follow up, assigning, and recruiting
Must be capable of positively leading the field group; and administering company policies, procedures and processes
Responsible for recruiting new merchandisers, which include:
o Communicating client objectives to all merchandisers
o Providing job/contract opportunities to merchandisers
o Negotiate and managing hourly rate cost to merchandisers within company and zone goals
o Managing travel (access) cost to within company and zone goals
Responsible for providing quality assurance via live or phone audits on behalf of our clients
Required to investigate and resolve matters of significance on behalf of management in relation to merchandiser issues that directly affect services at client locations (i.e. falsification, theft, etc.)
Must be capable of facing and rectifying challenges, meet expectations in work completions, use independent judgment, and exercise discretion as needed
Utilize Status comments, to provide accurate timely updates
Work closely with management and provide expert advice on field conditions that require management to make changes to internal web tools for field use
Oversee the Zone Support Supervisor to ensure they are meeting client directives, while providing support coverage as directed during allotted hours.

Must have grocery, mass or drug store experience
Must be able to multi task and perform in a fast paced environment
Strong verbal, written and computer skills
Must be proficient in Excel, Outlook and Word
Must have good "people skills" Experience in recruiting is required
Limited travel throughout zone and the U.S.
Work from home (Company provides computer, fax and supplies)

EDUCATION: This position requires minimum education of High School Diploma or equivalent.
EXPERIENCE: This position requires minimum of up to 2 years experience.
COMPUTER SKILLS: To perform this job successfully, an individual should have working knowledge of and active access to computers, including the Internet, e-mail, and competent with Microsoft applications.
SUPERVISORY RESPONSIBILITIES: This position does have supervisory responsibilities. Those who manage others are expected to have the ability to lead one or a team of individuals to achieve department goals.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The work environment for this position is Office or Home Office Setting.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Seeing, hearing, walking, standing, lifting up to 50 lbs ,bending, speaking, sitting, learning, reading, concentrating, thinking, communicating and working.

DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER: FDM Field Administration, Inc. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition, to federal law requirements, FDM Field Administration, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. FDM Field Administration, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FDM Field Administration, Inc.s employees to perform their job duties may result in discipline up to and including discharge.


Keywords: SPAR, Inc., Lansing , Retail Zone Lead, Other , Lansing, Michigan

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