Call Center Representative

Company: PFCU Credit Union
Location: Portland
Posted on: May 3, 2021

Job Description:

PFCU is looking for a Call Center Representative for its Call Center.

The selected candidate will assist the credit union in achieving its mission statement: Local people dedicated to hometown service one member at a time, anytime. Assist members on the telephone, e-mail or CHAT with their financial transactions or inquiries. Troubleshoot and answer members questions regarding their accounts and the Credit Union services and programs. Support, model & adhere to PFCUs Service Standards as outlined in My Marc.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Build relationships, be dependable, demonstrate initiative, responsibility, integrity, professionalism and take responsibility to see that all tasks are done correctly. Handle situations with confidence, knowledge and creativity; seek guidance from supervisor when necessary.
• Have advanced knowledge of PFCU products & services, policies and procedures, or rules and regulations; and assist members and employees as needed and as opportunities present themselves.
• Completes transactions utilizing PFCU service standards. Excellent Member Service skills including:
• Answering phone calls in a courteous, professional and timely manner
• Provides prompt, accurate and efficient member service
• Demonstrate effective oral and written communications
• Treat all Credit Union members and employees with a positive and cooperative attitude
• Promote teamwork and contribute to Call Center success

Other Skills and Abilities:

• Excellent knowledge of the credit unions core system. 
• Excellent working knowledge of the forms and documentation used by the credit union. 
• Strong knowledge of credit union products and services. 
• Excellent understanding of the Credit Union departments and procedures. 
• Punctual, self-motivated, confident and accurate. 
• Excellent communication and interpersonal skills both written and verbal. 
• Excellent phone skills 
• Ability to stay calm under pressure.
• Professional attitude; supportive of management. 
• Neat and professional in appearance and dress. 
• Ability to create good word of mouth; proven ability to effectively refer products and services. Excellent math skills.
• Aptitude for handling money and detailed work. 
• Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin   and money counting machines, computer and telephone. Good typing skills.

Education Requirements:

High School Graduate or equivalent

Work Experience:

One year of similar previous experience is preferred.

PFCU is an equal opportunity employer.

Keywords: PFCU Credit Union, Lansing , Call Center Representative, Other , Portland, Michigan