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Call Center Representative

Company: PFCU Credit Union
Location: Portland
Posted on: May 3, 2021

Job Description:

PFCU is looking for a Call Center Representative for its Call Center.

The selected candidate will assist the credit union in achieving its mission statementLocal people dedicated to hometown service one member at a time, anytime. Assist members on the telephone, e-mail or CHAT with their financial transactions or inquiries. Troubleshoot and answer members questions regarding their accounts and the Credit Union services and programs. Support, model & adhere to PFCUs Service Standards as outlined in My Marc.


  • Build relationships, be dependable, demonstrate initiative, responsibility, integrity, professionalism and take responsibility to see that all tasks are done correctly. Handle situations with confidence, knowledge and creativity; seek guidance from supervisor when necessary.
  • Have advanced knowledge of PFCU products & services, policies and procedures, or rules and regulations; and assist members and employees as needed and as opportunities present themselves.
  • Completes transactions utilizing PFCU service standards. Excellent Member Service skills including:
  • Answering phone calls in a courteous, professional and timely manner
  • Provides prompt, accurate and efficient member service
  • Demonstrate effective oral and written communications
  • Treat all Credit Union members and employees with a positive and cooperative attitude
  • Promote teamwork and contribute to Call Center success

Other Skills and Abilities:

  • Excellent knowledge of the credit unions core system. 
  • Excellent working knowledge of the forms and documentation used by the credit union. 
  • Strong knowledge of credit union products and services. 
  • Excellent understanding of the Credit Union departments and procedures. 
  • Punctual, self-motivated, confident and accurate. 
  • Excellent communication and interpersonal skills both written and verbal. 
  • Excellent phone skills 
  • Ability to stay calm under pressure.
  • Professional attitude; supportive of management. 
  • Neat and professional in appearance and dress. 
  • Ability to create good word of mouth; proven ability to effectively refer products and services. Excellent math skills.
  • Aptitude for handling money and detailed work. 
  • Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin   and money counting machines, computer and telephone. Good typing skills.

Education Requirements:

High School Graduate or equivalent

Work Experience:

One year of similar previous experience is preferred.

PFCU is an equal opportunity employer.

Keywords: PFCU Credit Union, Lansing , Call Center Representative, Other , Portland, Michigan

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