Dispatchers are required to provide impeccable customer service
to our client, drivers, and passengers. These individuals schedule
and dispatch operators. Dispatchers keep records, logs, and
schedules of the calls that they receive. They monitor and control
the action of each driver to ensure timeliness. They maintain
information on each call and then prepare a detailed report on all
activities occurring during their shift.
Assigns transportation services. This includes runs, vehicles,
and standbys in the event of absent operators, increased service
volume, or in order to minimize service disruptions as a result of
traffic or vehicle malfunction, operator problems and/or emergency
Maintains logs and daily check-ins and outs for operators.
Assigns vehicles with consideration to maintenance schedules,
availability, and capacity needs.
Maintains two-way communication with operators, providing
information on customers, cancellations, and directional assistance
Monitors operators and trip statuses making adjustments as
necessary to ensure on time performance.
Maintains scheduling and performance data in real-time
Documents accurately and appropriately daily events related to
Communicates effectively with operations staff regarding
schedules and passenger issues.
Maintains confidentiality of operators and passengers.
Follows procedures regarding accidents, injuries, and safety
- Ability to drive company vehicles as needed.
High school diploma or equivalent. Years of qualified job
history can be substituted.
Must be self-motivated and able to perform without constant or
Must have a strong commitment to safety.
Must be well organized.
Must have basic computer skills.
Data entry skills preferred.
Must be able to communicate both verbally and in writing.
Must possess a chauffeur's and ability to obtain a CDL license
within 90 days.
Must be able to work flexible hours or shifts.
Ability to work on a team.
Ability to learn 10-codes and maintain proper radio
Must be able to perform the skills of a Transdev Operator.
Knowledge of Transdev Policy and Procedures preferred.
Ability to pass a background check, DOT physical, and drug
- Have a good motor vehicle report for the last 5 years.
Greater than 90% of work is accomplished indoors.
Less than 10% of work is accomplished outside.
Performs physical activities that require considerable use of
the arms, repetitive hand-wrist motion, legs and moving the whole
body, such as climbing, lifting, balancing, walking, stooping, and
handling of materials.
- May be asked to lift and carry up to 60 pounds.
Based near Chicago, Transdev is the largest private-sector
operator of multiple modes of transit in North America, including
bus, rail, streetcar, paratransit, and shuttle services. Transdev
is committed to being the trusted partner of cities and transit
authorities through quality execution and innovations in mobility.
Its parent company, Transdev Group, is a leading global operator
and integrator of mobility operating in 17 countries and provides
passengers every day the freedom to connect to what they care about
in their cities.www.transdevna.com
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and
welcomes all qualified applicants. Applicants will receive fair and
impartial consideration without regard to race, sex, color,
national origin, age, disability, veteran status, genetic data,
gender identity, sexual orientation, religion or other legally
protected status, or any other classification protected by federal,
state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to
work in US without restrictions for any employer at any time; be
able to pass a drug screen and background check.
Job Locations US-MI-Lansing
Posted Date 4 weeks ago (5/11/2021 11:00 AM)
Requisition ID 2021-14553
Position Category Customer Service/Call
Internal Reference 165
Company/Division Transdev Services