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Dispatch Supervisor

Company: Transdevna
Location: Lansing
Posted on: June 13, 2021

Job Description:

Overview

Hiring Immediatley!

Dispatchers are required to provide impeccable customer service to our client, drivers, and passengers. These individuals schedule and dispatch operators. Dispatchers keep records, logs, and schedules of the calls that they receive. They monitor and control the action of each driver to ensure timeliness. They maintain information on each call and then prepare a detailed report on all activities occurring during their shift.

Responsibilities

  • Assigns transportation services. This includes runs, vehicles, and standbys in the event of absent operators, increased service volume, or in order to minimize service disruptions as a result of traffic or vehicle malfunction, operator problems and/or emergency situations.

  • Maintains logs and daily check-ins and outs for operators.

  • Assigns vehicles with consideration to maintenance schedules, availability, and capacity needs.

  • Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.

  • Monitors operators and trip statuses making adjustments as necessary to ensure on time performance.

  • Maintains scheduling and performance data in real-time operations.

  • Documents accurately and appropriately daily events related to service.

  • Communicates effectively with operations staff regarding schedules and passenger issues.

  • Maintains confidentiality of operators and passengers.

  • Follows procedures regarding accidents, injuries, and safety issues.

  • Ability to drive company vehicles as needed.

Qualifications

  • High school diploma or equivalent. Years of qualified job history can be substituted.

  • Must be self-motivated and able to perform without constant or immediate supervision.

  • Must have a strong commitment to safety.

  • Must be well organized.

  • Must have basic computer skills.

  • Data entry skills preferred.

  • Must be able to communicate both verbally and in writing.

  • Must possess a chauffeur's and ability to obtain a CDL license within 90 days.

  • Must be able to work flexible hours or shifts.

  • Ability to work on a team.

  • Ability to learn 10-codes and maintain proper radio etiquette.

  • Must be able to perform the skills of a Transdev Operator.

  • Knowledge of Transdev Policy and Procedures preferred.

  • Ability to pass a background check, DOT physical, and drug test.

  • Have a good motor vehicle report for the last 5 years.

Physical Demands:

  • Greater than 90% of work is accomplished indoors.

  • Less than 10% of work is accomplished outside.

  • Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

  • May be asked to lift and carry up to 60 pounds.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Locations US-MI-Lansing

Posted Date 4 weeks ago (5/11/2021 11:00 AM)

Requisition ID 2021-14553

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Reference 165

Company/Division Transdev Services

Keywords: Transdevna, Lansing , Dispatch Supervisor, Other , Lansing, Michigan

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