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Senior Client Support Representative

Company: Michigan Health & Hospital Association
Location: Okemos
Posted on: November 19, 2021

Job Description:

This position supports the MHA Service Corporation by marketing, selling and supporting Data Services products and services by working with clients to maximize the use and value of the products clients use on a day-to-day basis.

Responsibilities include: assisting clients with technical software issues, training clients, data reporting for both internal and external clients, developing user manuals/instructions, testing software for bugs, selling products and/or services, and suggesting product improvements.

Required Experience:
Computer Skills - Proficient with PC software including expert level Excel, Word, Outlook, PowerPoint, OneDrive, and the major browsers; Knowledge of Access, Camtasia Studio, HTML and/or other software a plus.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance.
Problem Solving - Identifies and independently resolves problems in a timely manner; Works well in group problem-solving situations.
Written Communication - Presents numerical data effectively; Produces training materials and client communications that follow department/organization standards.

Required Education:
Bachelor's degree (B. A.) from a four-year college or university; and three (3) or more years related experience and/or training.

Physical Requirements: -Sitting, walking, and standing for prolonged periods.

Working Conditions: -Primarily works remote, in a home office. -When required at headquarters, the work area is in a well-lighted, well-ventilated, tobacco-free environment. -The position requires occasional travel to meetings and association events, sometimes out-of-town and overnight, and may require time away from home outside normal working hours.

Keywords: Michigan Health & Hospital Association, Lansing , Senior Client Support Representative, Other , Okemos, Michigan

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