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SEH-PATIENT ACCESS SPECIALIST

Company: Sparrow Health System
Location: Charlotte
Posted on: January 11, 2022

Job Description:

Positions Location: Charlotte, MI
Job DescriptionGeneral Purpose of Job:Greets and registers patients for inpatient and outpatient services. Duties include, but are not limited to, obtaining and verifying patient's demographic/medical/insurance information, data entering patient information into the computer system, directing the individual to the correct department/location, and assuring completion of required documentation. Also responsible for answering the Hospital's main switchboard.
Essential Duties:

  • Greets and registers patients for inpatient and outpatient services. Duties include, but are not limited to, obtaining and verifying patient's demographic/medical/insurance information, data entering patient information into the computer system, and directing the individual to the correct department/location.
  • Assists individuals, in person and over the phone, providing information and assistance and/or scheduling appointments; notifies appropriate personnel of emergency/urgent situations.
  • Contacts insurance carriers to verify insurance coverage and benefits levels.
  • Reviews documentation completed by patients to assure accuracy and completeness of information; contacts others as necessary to confirm data or resolve errors.
  • Answers the Hospital's main switchboard; transfers callers to the correct employee or patient. Notifies appropriate personnel of emergency/urgent situations.
  • Checks patients out following completion of the appointment. Duties include, but are not limited to, collecting payments/copays for services rendered, scheduling follow-up appointments and test as necessary. Completes all paperwork/forms as required.
  • Contacts patients to confirm appointment and give instructions as required; explains procedure and answers patient questions as able.
  • Date stamps, sorts and distributes incoming departmental mail and faxes.
  • Perform the duties of Cashier collecting payments/co-pays for services rendered, issuing receipts, and balancing the cash drawer.
  • Copies and distributes patient documents and records as directed.
  • Assists in maintaining orderly appearance of the office area.
  • Orders departmental supplies.
  • Gathers data for monthly statistical reporting.
  • Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization's policies & procedures, and compliance guidelines.
  • Performs other duties as assigned.Job RequirementsGeneral Requirements
  • None
    Work Experience
  • None
    Education
  • High school diploma or GED
    Specialized Knowledge and Skills --- Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to Hospital personnel, physicians, patients, families, and insurance company representatives --- Typing and computer skills necessary for the creation and compilation of various departmental records and documents --- Organizational skills to prioritize work flow and maintain patient records and files --- Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and deal with the concerns of patients and their families --- Physical ability to properly operate required office equipment and occasionally assist transport wheelchair bound patients to a room --- Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job * Knowledge and understanding of the inpatient and outpatient registration function preferred --- Knowledge of regulatory standards and hospital policies related to the patient registration function including HIPAA confidentiality and JCAHO mandates preferred --- Knowledge of medical terminology preferred
    Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Keywords: Sparrow Health System, Lansing , SEH-PATIENT ACCESS SPECIALIST, Other , Charlotte, Michigan

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