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Leads and Compliance Coordinator

Company: Habitat for Humanity
Location: Lansing
Posted on: June 23, 2022

Job Description:

Leads and Compliance Coordinator

Habitat for Humanity of Michigan is the state support organization for Michigan's 50 Habitat for Humanity affiliates which serve nearly every county in the state. HFHM's mission is to increase the capacity of Habitat for Humanity affiliates in Michigan to build or renovate homes in partnership with people in need. We believe in integrity, accountability, and transparency. We value our team members and hold them to high standards.

Assure outstanding reporting and file compliance with all HFHM, state, federal standards. This includes but is not limited to evaluating and analyzing reporting requirements and filing systems, recommending system enhancements to ensure excellence, and adhering to reporting and regulatory changes. The position also provides leads management and housing counseling to consumers.

Position Responsibilities:

  • Work in partnership with the Habitat for Humanity of Michigan Housing and Family Services (HFS) Team to create new efficiencies and enhance reporting and file maintenance systems/processes.
  • Provide Leads Management role in the HFS division.
  • Daily review of new leads report in Compass (Salesforce) and begin outreach for conversion. Provide personalized, one-on-one outreach to leads via phone calls or emails in order to positively influence the lead's perception of the organization and perception of the value of Habitat Michigan's services.
  • Assign ownership of leads to other members on the team as capacity and workload dictate.
  • Provide to management monthly or other periodic reporting of leads status and conversion to customers.
  • Participate in management meetings as required, providing guidance, input and suggestions.
  • Maintain confidentiality and security of all information.
  • Input, track, and update clients in Client Management Systems (Compass).
  • Meet program goals and complete production activity reports.
  • Provide housing counseling support to the HFS team and directly to consumers as needed and as time allows.
  • Ensure required reports and billing requirements are submitted in advance of their deadlines.
  • Conduct periodic file audits to HUD standards; communicate with staff and Affiliates regarding audit reviews. Evaluate when files have been audited and when the next audit will occur, what changes have been requested, deadline to finish changes, and what changes have been made.
  • Attend required training to receive certifications.
  • Keep staff up to date on any changes to reporting requirements and file maintenance.General Qualifications:
    • BS or BA in social science or related field or five years progressive nonprofit housing experience, or a combination of education and experience.
    • Experience in reviewing service files/records.
    • Dedication to high quality reporting and record keeping, along with the ability to analyze and evaluate files and determine necessary action steps.
    • Strong writing skills with the ability to proof-read and edit.
    • Strong ability to work independently as well as with a team.
    • Ability to manage time effectively and the ability to stay highly organized.
    • Excellent communication and interpersonal skills.
    • Advanced knowledge in Excel, Word, and willingness to learn other programs.
    • Ability to handle confidential material in a responsible manner.
    • Ability to travel to trainings and Affiliate agency locations.
    • Valid driver's license and reliable transportation required.To apply visit the provided link:


      Lansing, MI



      Job Type:


      Employment Type:


      Job Function:

      US Affiliate


      About Habitat for Humanity

      , founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God's love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitatseeks individuals who have a willingness to affirm these principles and values.

      Habitat for Humanity International is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
      This page is about our work in the North America region.

Keywords: Habitat for Humanity, Lansing , Leads and Compliance Coordinator, Other , Lansing, Michigan

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