Technology Specialist

Company: The Judge Group
Location: Lansing
Posted on: September 21, 2022

Job Description:

Location: Lansing, MI
Salary: $55,000-$65,000
Description: Technology Specialist Location: Lansing, MI - Fully on site work schedule Base Annual Salary Range: $55,000-$65,000 Interview: Zoom interview - 1 round, possibly 2 if needed to resolve questions Key factors for hire: --- - - - - - - - - - - Interpersonal skills - culture fit is as important as technical skill fit --- - - - - - - - - - - Solid core technical skills and willingness to learn --- - - - - - - - - - - Ability to work in high stress environment - we are currently working on major upgrades and improvements to our IT organization and this role will sometimes require evenings and longer hours (comp time and flexible scheduling to make up for any time over 40) --- - - - - - - - - - - Long term commitment - Looking for candidates that will be a great fit for the org and want to stay/grow within Role: To provide technical guidance in the areas of project and data management, help desk technical support, and department communications. Essential Functions & Responsibilities: -40% Helpdesk ticket coordinator for internal and external requests on technical issues, problems, projects, and tickets. Resolve these tickets and coordinate resources as warranted. -20% Work fluently and effectively with non-technical users throughout the organization. Relationship skills to manage vendor partners. Communicate and work cohesively with project teams, balancing deadlines and communicating status updates. - 10% Department project management/coordination in partnership with management. - 10% Department audit, examination, compliance, and regulation liaison/coordinator. Creates, monitors, and updates department documentation to ensure accuracy. - 5% Manage, track, acquire credit union physical assets. - 5% Research impactful and innovative technology focusing on expanding infrastructure, services, automation and efficiency. Present findings to management. - 5% Commitment to continue education through certifications, conferences and/or training. - 5% Performs other related duties as assigned. Performance Measurements: 1. Provide prompt, knowledgeable, and courteous support to staff regarding system problems or information requests. 2. Ticket management results. 3. Effective project management, from inception through implementation. On time, on scope, on budget. 4. Accuracy of internal documentation, standards and controls in compliance with policies, procedures and regulatory requirements. 5. Communicate regular updates to management on key operation issues and project timelines. 6. Maintaining a dependable record of attendance and timeliness. Knowledge and Skills: Education A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). Interpersonal Skills Work involves extensive personal contact with others and is of a personal or sensitive nature. Maintaining - confidentiality. Motivating, influencing, and/or training others is key. Maintaining outside contacts and fostering sound relationship with other entities (companies and/or individuals). Other Skills 1. Knowledge of computer operating systems, hardware and software. 2. Takes initiative and works autonomously. 3. Thorough with an attention to detail. 4. Analytical thinking and complex problem-solving skills. 5. Excellent verbal and written communication skills. 6. Must be able to work and travel independently and use general office equipment. Please send qualified resume to: kbarrymore@judge.com

Keywords: The Judge Group, Lansing , Technology Specialist, Other , Lansing, Michigan