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Supervisor - Service

Company: Michigan CAT
Location: Lansing
Posted on: September 22, 2022

Job Description:

Objective:Supervises the repair and servicing of equipment. - Receives and processes work orders, schedules and supervises the work of technicians. - Develops and maintains proper business relations with customers and suppliers. - Ensures a high level of service and repair skill among assigned personnel. - Obtains technical guidance for employees and external customers. -Position Duties/Responsibilities

  • Assigns and schedules daily tasks and duties for multiple service technicians based on technician abilities, location and customer requests
  • Supervises work assignments of service technicians, obtains guidance from Technical Communicators or other resources on escalated technical issues
  • Maintains a liaison with shop service leaders, receiving updates regarding status of work in progress, service work hours required and repair estimates
  • Communicates with all necessary internal and external customers regarding service requirements to provide accurate repair quotes
  • Processes work orders and ensure accuracy in all charges including labor, parts, warranty, etc. resulting in a complete invoice for the customer
  • Approves overtime, schedules time off and maintains records pertaining to training and safety for assigned service technicians
  • Acts as the primary contact for customers in all matters pertaining to service such as technical issues, diagnosing equipment failures, invoice and repairs inquiries, etc.
  • Responds to customer complaints. Investigates the issue, resolves discrepancies and takes corrective action when necessary. -Position Requirements
    • Associate degree in business management or related field or equivalent work experience
    • Minimum two years of service shop or product support experience, preferably in a heavy equipment setting
    • Excellent communication skills including verbal, non-verbal, written and listening skills
    • Excellent customer service skills
    • Proficient in Word, Excel and data base systems
    • Strong multitasking abilities, detail-oriented and self-motivatedMacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO) -

Keywords: Michigan CAT, Lansing , Supervisor - Service, Other , Lansing, Michigan

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