Financial Services Representative - West Side Branch
Company: MSU Federal Credit Union
Location: Lansing
Posted on: January 24, 2023
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Job Description:
A Day in the Life:
Our Financial Services Representatives provide a complete member
service experience by assisting members to review their overall
financial situation and make product or service recommendations.
The position uses sound judgment while assisting members with
professionalism, integrity, accuracy and expediency.
Schedule
* This position requires working a standard 40 hour week during
Branch hours of operations
* Monday Thursday 8:45am-5:45pm
* Friday 8:00am-6:15pm
* Rotating Saturdays 8:45am-1:15pm
* Employees work every other Saturday and receive a consistent day
off during the week to offset their hours
* Scheduled hours could change based on business need and future
department growth.
Pay & Benefits
* This position starts at $18.00/hour and includes shift premiums
of an additional $2.00/hour for Saturday hours.
* 100% Company-Paid Health, Dental, Vision, Life, and Long-Term
Disability Premiums
* Up to 26 days of PTO within your first year, as well as Volunteer
Time Off & 11 Paid Holidays
* 401(k) with a 2:1 Match
* Tuition Reimbursement
* 12 Weeks of Paid Parental Leave
Work Location - This position is an onsite role at the assigned
branch.
How you can be successful in this role:
* Assist members in a friendly, professional manner, and support
the Credit Union's mission statement
* Demonstrate flexibility and a positive attitude when faced with
complex situations
* Analyze, research and resolve problems and discrepancies
* Use knowledge and judgment to protect members and the Credit
Union from loss
* Understand and comply with federal and other regulations relating
to financial products and services as well as MSUFCU policies and
procedures and regulations pertaining to the Bank Secrecy Act
* Follow safety and security procedures regarding robbery and
emergency situations, third party access to secure areas, and
communicate suspicious activity to management.
* Participate in training activities to ensure compliance with
Credit Union policies, state and federal regulations
* Manage time efficiently and take initiative within the branch;
seek opportunities to develop or enhance knowledge
* Actively participate in Credit Union initiatives and promotions
and achieve assigned financial service goals
* Take on risk and utilize lending and disbursal limits
commensurate with level
* Counsel current and prospective members about Credit Union
products and services
What Knowledge, Skills and Abilities you can bring to the role:
* Education/Certification: High school graduate or equivalent.
* Experience Required: No Financial Industry experience necessary;
Customer Service experience preferred.
* Effective communication & Interpersonal skills
* Analytical skills and the ability to work with a team
* Typing skills with emphasis on accuracy
* Math and general clerical aptitude
* Sales skills
* Ability to multitask and prioritize
* Attention to detail
* Knowledge of, or the ability to learn Credit Union systems,
products, services, and procedures
* Reliability and dependability
* Conflict resolution skills
Career Path/Growth Opportunities for Financial Services
Representative:
Additional responsibilities include, but are not limited to:
Financial Services Representative II
* Processes consumer loans, IRAs, and specialty accounts with
support from others
* Responsible for processing new account applications
independently
Financial Services Loan Officer I
* Approves, processes, and disburses consumer loans, new accounts,
IRAs, and specialty accounts independently while offering
additional products and services
* Takes ownership of complex transactions with confidence,
knowledge, and creativity
Financial Services Loan Officer II
* Assists members and coworkers with greater depth of knowledge of
products, services, and procedures, becoming a resource in the
branch
* Assumes risk and utilize lending limits commensurate with the
level while assisting others in the decision-making of Consumer
Loans
* Processes, reviews, and closes home equity loans with support
from others
Financial Services Loan Officer III
* Assists with the training of others
* Leads and actively supports others through training, promotions,
decision-making, and risk assessment
* Identifies opportunities and make suggestions for process
improvements
Senior Financial Services Loan Officer
* Shares advanced knowledge of consumer loans, new accounts, home
equity loans, and specialty accounts independently while actively
mentoring others.
* Participates in training activities within the branch and the
Learning and Development department; such training helps ensure
staff compliance with Credit Union policies and state and federal
regulations and laws.
* Takes initiative to recognize and take action on complex
situations
To learn more about additional growth opportunities, visit
https://www.msufcu.org/training
Physical Demands and Work Environment
* May be required to remain in a stationary position for an
extended period of time.
* Ability to operate standard office technology, equipment and
tools, which may include many hours of computer and phone
usage.
* Occasionally needs to move about inside of office area
* Exposure to potentially hazardous condition, i.e. robbery.
Receives detailed instructions and procedures to be followed to
minimize the exposure
* This position requires onsite presence at the employee's assigned
location for all scheduled shifts.
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Keywords: MSU Federal Credit Union, Lansing , Financial Services Representative - West Side Branch, Other , Lansing, Michigan
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