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Resolution Specialis

Company: Kelly
Location: Lansing
Posted on: May 18, 2023

Job Description:

Resolution Specialist
Location: Lansing MI
Direct Hire- Hourly Rate $16.50
HOURS: M-F 8:30am- 5:30pm

Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs, and assists legal counsel in resolution/collections proceedings. Assists in fraud and bond claims when requested by management. Ensures that the Credit Union's professional image is maintained. Role can be similar to collections but focusing on providing financial resource help/education for members in delinquent status.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school graduate or equivalent. Additional business training strongly preferred.
PREFERRED KNOWLEDGE:

  • General knowledge of resolution procedures, skip tracing and related laws and regulations.
  • Understanding of Credit Union loan products and policies.
  • Familiar with deposit programs and account ownership.
  • Prior collections/resolutions experience EXPERIENCE REQUIRED: None
    SKILLS/ABILITIES:
    • Accuracy and thoroughness in work.
    • Ability to manage multiple tasks and assignments.
    • Excellent communication, telephone, and public relations skills.
    • Ability to work well independently.
    • Ability to work well in stressful situations.
    • Ability to operate related computer applications and other business
      As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

      You should know: Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.

      Why Kelly ? As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

      About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

      Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Keywords: Kelly, Lansing , Resolution Specialis, Other , Lansing, Michigan

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