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IT Support Specialist

Company: Creative Financial Staffing
Location: Lansing
Posted on: April 2, 2024

Job Description:

Position: IT Support Specialist Job Type: Fulltime, Permanent Location: Grand Rapids, MI (Remote 2 days/week) About the Company: A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Specialist to join their growing team of IT professionals! Here are a few reasons why you should apply:

  • Opportunity to work partially remote.
  • Continuous investment in peer-to-peer mentoring, paid training, and certifications.
  • Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
  • Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software, and technology. Job Description: In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, & network support. Great opportunity to work with a variety of tools, software & hardware. Preferred Experience for the IT Support Specialist:
    • Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.
    • Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.
    • Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA).
    • Comfortable providing end-user support via phone, RMM tools, etc.
    • Strong communication and interpersonal skills. Bonus Experience for the IT Support Specialist:
      • Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
      • Experience working for a Managed Services Provider (MSP)
      • Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
      • Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc. Benefits:
        • Medical/Dental/Vision Insurance
        • Retirement Plan w/ 3% match
        • 2 weeks PTO
        • Paid Training & Certifications

Keywords: Creative Financial Staffing, Lansing , IT Support Specialist, Other , Lansing, Michigan

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