Apprentice
Company: HearingLife
Location: Imlay City
Posted on: May 6, 2024
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Job Description:
Apprentice
Job Locations
US-MI-Imlay City
Job System ID
2023-20162
# of Openings
1
Overview
The Hearing Care Provider Apprenticeship Program is designed for
individuals who desire to become a hearing healthcare professional
who provides complete hearing healthcare through Patient
assessment, education, and hearing loss treatment.
The Apprentice will complete the HearingLife Apprenticeship Program
to gain the skills necessary to become a Hearing Care Provider and
obtain the required state licenses. The program is comprised of
both virtual and in person classroom learning, hands-on lab
learning, and side-by-side learning with a licensed Hearing Care
Provider. The Apprentice will follow established curriculum and
adhere to coaching and guidance provided by the assigned Preceptor.
An outline of the training program and the required steps is
attached. On average, the Apprentice Program takes 6 months to
complete, however, this timeline may take up to a year, depending
on state requirements.
HearingLife Apprenticeship Program Overview:
- Training Permit: The Apprentice will be required to obtain a
training license for the state of study at the start of the
program.
- HHA Clinical Introduction - The program begins with Clinical
Introduction Week, which builds a foundation of clinical skills.
This week includes instruction, live demonstrations, self-guided
labs, and Preceptor-guided labs. At the completion of the Clinical
Introduction Week a hands-on Clinical Skills Check will be
conducted to verify skills learned.
- In-Clinic Practice with Direct Supervision - Following the
Clinical Introduction Week and successfully passing the Clinical
Introduction Skills Check, the Apprentice begins working hands-on
in the clinic with guidance and mentorship from the Preceptor.
Through this experience the Apprentice can become confident and
competent in their skillset. In-clinic practice with Direct
Supervision will continue until the Apprentice passes the
HearingLife Clinical Certification. The Apprentice Learning Plan
will serve as a guide for skills to be covered.
- Each month the Apprentice Learning Plan Skills Development
Measure will be completed to track development of clinical
skills.
- Each week the Apprentice will submit a log for clinical hours. A
minimum of 18 hours should be obtained each week.
- Each week the Apprentice will submit a weekly summary of learning
and clinical experiences.
- Periodic meetings with the Clinical Training Team will be
conducted to ensure continued progress.
- Distance Learning Program/Virtual Courses: 12-week coursework to
learn concepts and principals building a foundation to become a
Hearing Care Provider. Each week will cover a new set of topics
with associated exams to validate learnings. Additional virtual
courses will be assigned to support mastery of content in
preparation for clinical practice and licensing exams. These will
be assigned by the Clinical Training Team.
- Clinical Certification: Upon completion of hands-on learning and
mastered proficiency in each clinical skill, a Clinical
Certification will be conducted to ensure mastery of all clinical
concepts. Upon passing the Clinical Certification, the Apprentice
will be eligible to see Patients independently, as allowed by state
licensing laws.
- Licensing and Exams - After completing the HearingLife Clinical
Certification, the Apprentice may take state and/or national
licensing exams as required by his or her state. Each exam may be
attempted two times. Transitioning to a permanent Hearing Care
Provider role is contingent upon obtaining the necessary
licenses.
- Practical Exam - hands-on evaluation of clinical skills
- State Dependent-not all states have a practical exam
- Written Exam
- Most states take the ILE (International Licensing Exam)
- PA, NY, MI, CA, Alaska, Vermont, District of Columbia- Do not
take the ILE; they take their own independent exams
- Hearing Health Academy All The Right Things: Series of classes to
help support learning of business principles that form the building
blocks for the best in class Patient care. The ATRT program is
designed to positively impact our operational excellence within
each clinic across the network. Upon successful completion of the
Clinical Academy, and after obtaining state licensure, each
Provider is expected to partner with their People Leader and enroll
in the ATRT Academy within the first 60 days following
licensure.
- Attend all assigned sessions (on time arrival with full virtual
accessibility)
- Complete all pre-work and submit applied learnings by the
appropriate due date
- Actively contribute to the conversation and engage with peers
throughout the course
- Successfully demonstrate role play to a variety of Patient care
and treatment recommendation scenarios, including a final live
certification in the PSP (Professional Sales Presentation).
At the conclusion of the training program and upon obtaining state
licenses, the incumbent will perform at the full capacity of a
Hearing Care Provider by acting in accordance with required
industry and state professional licensing standards, local practice
scope, and continuing education to grow and maintain high practice
standards. This should include achieving all financial goals as
well as offering assessment audiology services. The Hearing Care
Provider is responsible for creating an exceptional Patient journey
through Patient care and appropriate treatment options.
Responsibilities
Essential Job Responsibilities:
- Exhibits friendly and courteous behavior in all customer
interactions. Continuously builds rapport and develops
relationships with Patients.
- Maintains schedule and regular touch points with Patients
- Maintain active management schedule necessary to prioritize
actions and people interactions with timelines and consistently
meet expectations of the role.
- Conducts Tympanometry examinations (where within the scope of
practice) and Otoscopic examinations.
- Conduct pure tone air and bone conduction tests with and without
masking.
- Conduct speech recognition threshold and word recognition tests
with and without masking.
- Make personalized recommendations for amplification based upon
patient needs.
- Conduct patient custom ear mold impressions.
- Handle fitting and dispensing hearing instruments.
- Provide follow-up care for amplification including adjustments,
troubleshooting, and repairs.
- Providing counseling regarding hearing loss through a positive
patient experience.
- Perform other duties as assigned by Management.
Qualifications
Key Competencies:
- Self-motivated
- Business Acumen
- Technical Capacity
- Collaboration Skills
- Communication Skills
Education and Experience:
- At least 0- 2 years of general full-time work experience,
preferably in a Patient care or other related hearing or other
health-care-focused setting involving direct contact with
Patients;
- Understanding of HIPAA privacy obligations relating to Patient
information and records;
- Minimum of a high school diploma, and a valid driver's license;
(some states require an Associate's Degree as a minimum)
- Functional use of Microsoft Office Suite of products, and some
familiarity with customer / Patient relationship management
tracking systems.
We are an Equal Opportunity / Affirmative Action employer, all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sexual orientation, sex,
national origin, disability, or protected veteran status.
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Keywords: HearingLife, Lansing , Apprentice, Other , Imlay City, Michigan
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