Agency Services Support Coordinator

Company: Michigan Farm Bureau
Location: Lansing
Posted on: September 3, 2024

Job Description:

Agency Services Support Coordinator

US-MI-Lansing

Job ID: 2024-4550
Type: Regular Full-Time
# of Openings: 1
Category: Marketing
Farm Bureau Center

Overview

Agency Services Support Coordinator ObjectiveTo serve as the support to the Agency Services manager, Agency Services team, and Agent Development Office (ADO) staff and agents. Coordinate requests for office services as requested. Lead Virtual Support Program coordination and execution to include communications to the field force, call volume monitoring, and team schedule creation. To prepare, document, and conduct training on department functions for department users, as necessary. To review procedures, workflows, and solutions, and make recommendations for improvements. To perform quality control, monitoring, and a periodic audit of Call Center functions to ensure accuracy. To build a strong rapport with underwriting, claims, and customer service areas, serving as a liaison to the ADO team.

Responsibilities

Agency Services Support Coordinator ResponsibilitiesCoordinate the Virtual Service Support by leading the creation and communication of service opportunities, registrations, approvals, and denials to the field force. Assist manager of Agency Services with coordination of all ADO office building, moving, or equipment servicing and installation appointments, working with vendors as requested. Administer all ADO invoices relating to office operating expenses, building services, vendor accounts, and miscellaneous office purchases. Coordinate phone and system permissions for ADO staff and agents relocating to or from an Agent Development Office. Partner with regional coordinators to understand new agent and solicitor process and ensure ADO staff and ADO agents have proper permissions established.

Qualifications



Agency Services Support Coordinator Qualifications RequiredBachelor's degree required with focus on insurance, business, finance or management, or equivalent experience may be considered. Experience with computer usage and in Microsoft Office Professional Suite required. Willingness to pursue continuing job-related training and education required. Designations in AINS, CIC, API, or AU required, or actively being pursued. P/C license with the state of Michigan required. PreferredExperience in insurance domain preferred. Experience in process improvement preferred. Experience on a project team preferred. Professional accomplishments in AICPCU programs preferred. *This is a Work from personal residence in Michigan. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Compensation details: 56678-70848 Yearly Salary



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Keywords: Michigan Farm Bureau, Lansing , Agency Services Support Coordinator, Other , Lansing, Michigan