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RS55 - Customer Support Representative II

Company: Kelly Services
Location: Kalamazoo
Posted on: June 27, 2019

Job Description:

Kelly Services is looking for an Customer Service Rep 3 for one of their customers in Kalamazoo, MI to join their team for a 6 month temporary assignment.

Kelly is a full service workforce solutions provider to 98% of the Fortune 100--- companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.

Pay Rate: $19/Hr

Hours: Weekdays 8 am to 5 pm; Full-time

Job Responsibilities:



  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

  • Refer unresolved customer grievances to designated departments for further investigation

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

    Qualifications:



    • High School Diploma or equivalent

    • Experience working in a fast paced environment

    • 5 to 7 years customer service related experience required

    • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills

    • Ability to work independently and manage one's time

    • Ability to accurately document and record customer/client information

    • Previous experience with computer applications, such as MS Outlook or data entry

      Kelly Temporary Employee Perks:



      • Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*

      • Service bonus plan

      • Holiday pay plan

      • Weekly electronic pay options

      • Free online training campus available

      • Exclusive online employee community

      • Corporate discounts

        Apply Now!

        This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact Cassandra Gardenhire at Cassandra.gardenhire@kellyservices.com , however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.
        Why Kelly--?

        At Kelly

        Services--, we work with the best. Our clients include 95 of the Fortune

        100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

        the best talent to drive their business forward. If you only make one career connection today, connect

        with Kelly.

        About

        Kelly Services--

        As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

        around the world and have a role in connecting thousands more with work through our global network of

        talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

        Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

        committed to employing a diverse workforce. Equal Employment Opportunity

        is The Law.

Keywords: Kelly Services, Lansing , RS55 - Customer Support Representative II, Other , Kalamazoo, Michigan

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