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Associate Banker (Teller)

Company: JP Morgan Chase
Location: Lansing
Posted on: September 11, 2019

Job Description:

Job Description:At JP Morgan Chase, we have an obsession for taking care of our customers and employees, building lasting relationships and a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting edge financial technology, you'll be front and center representing our brand, and providing superior customer service to offer our customers the best solutions for their financial needs. Here at Chase, you'll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs. If you are enthusiastic about providing great customer experiences and digitally curious, join our branch family. In addition to providing education and advice tailored to suit our customers financial needs, you'll be able to take ownership of your own career development through a variety of cross-training opportunities and company support. Job Description: As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options - help them enroll in & use tools so they can bank how, when and where they want. The minimum hourly rate for this job is $15.00 per hour. Responsibilities: You'll contribute significantly to the success of the branch and helping customers by:Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with ChaseAssisting customers and making clients feel appreciatedHelping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platformExhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channelsProactively collaborating with others to help customersHelping build relationships with customers by connecting them with team members who can help them address their financial needsEnsuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirementsSupporting customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everythingProviding proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals Desired Skills:Ability to make personal connections, engage customers, and always be courteous and professional in a team environmentStrong desire and ability to influence, educate and connect customers to technologyExudes confidence with clients when sharing product knowledge and solutionsExcellent interpersonal communication skills, as well as strong attention to detail and time managementProfessional, thorough and organized with strong follow-up skillsActive listening skills to ensure the best way forward is identified for each customerAbility to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work togetherMinimum 6 months of customer service experienceHigh school diploma or GED equivalent requiredTo be considered for this role, you may be required to complete a video interview powered by HireVue

Keywords: JP Morgan Chase, Lansing , Associate Banker (Teller), Other , Lansing, Michigan

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