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IT HelpDesk Support Analyst

Company: TEKsystems, Inc
Location: Lansing
Posted on: February 15, 2020

Job Description:

TEKsystems is looking for qualified candidates to support an IT Service Desk in Lansing. This is a great opportunity for someone to get their foot in the door and gain great professional experience with an enterprise level company. It is excellent experience that will hone their technical skills.Primary Job Responsibilities:Provides requests to the help desk and provides remote support and on site support for staffPerforms adding and changing of software configurationsLog and track requests received from clients.Investigate, evaluate and resolve reported support issues and requests.Log, categorize and prioritize incidents.Perform initial diagnosis and determine if escalation is necessary.Install and maintain both hardware and software.Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware.Answer technical phone linesHandles support over the phone for workstations, tablets, laptops, and phones.Installing and configuring application and operating system software and upgradesTroubleshooting and repairing hardware and network connectivity issuesKnowledge, Skills, and AccomplishmentsGreat technical understandingExcellent problem-solving skillsExcellent customer service skillsThorough knowledge of PC hardware, software, and network connectionsExperience working with PC hardware and softwareApple experience would be beneficialAbility to handle multiple and changing priorities with confidenceAssociate's degree or completion of technical school coursework is preferredThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Lansing , IT HelpDesk Support Analyst, Professions , Lansing, Michigan

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