IT Helpdesk Technician
Company: TEKsystems, Inc
Location: Lansing
Posted on: January 12, 2021
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Job Description:
One of TEKsystems clients is looking for multiple
qualifiedcandidates to support their IT department's Helpdesk Team.
Ourclient is currently going through a company initiative for
DigitalTransformation. They will be updating and replacing many if
the IT systems andcore applications within the environment to
enhance customer experience. Thisis leading to many areas of
growth. Our client is looking for strongtechnicians to provide
Level 1 and Level 2 Helpdesk--phonesupport to its enterprise
environment.These roles are high paced and our client is looking
forcandidates that can handle the high volume of calls. This is
also a greatopportunity for someone to grow their skills within the
IT support and have theopportunity to advance their careers within
IT. They are currently looking foran individual who is looking to
grow within their company. This will be a firstshift
opportunity.*This will be a 6-month contract to Permanent
opportunity**Please apply if you're interested in hearing more
about theopportunity**We are looking to set up interviews as early
as next week*The following will be day to day
responsibilities:Clearly documents client requests by entering
information into anITSM Incident System and assigning call
incidents appropriately. Based ondocumented procedures, determines
severity and impact of request andprioritizes workload
appropriately.* Provides internal system support to all enterprise
customers as well as external support to agent and policyholder
customers.* Triage and troubleshoot client computing devices and
peripherals for enterprise customers. Peripherals include, but not
limited to mobile devices, tablets, printers, cameras, projectors,
and similar devices.* Assists with and resolves call incidents,
primarily through the incoming ACD/phone system queue via phone
support.* Ability to manage multiple priorities and meet
established service level agreements and deadlines in a high
production environment.* Identifies, evaluates, and communicates
the impact of change on information systems, procedures, and
workflows.* Develops support documentation and user references
(i.e. faxing, operating system, and Microsoft Office applications),
as necessary, for client computing* Maintains an up-to-date
technical and practical knowledge and understanding of hardware and
software analysis and troubleshooting.* Assists agents and
policyholders with utilization of company specific, web based
applications, in support of policy and claim administration.*
Modifies and maintains specific end-user application security.*
Communicates with external vendors related to software and hardware
issues and problem solving.Work Environment:--This work will be
done typically during normal working hours(Monday - Friday, 8 am -
5 pm). This includes all the end-users that work inthis building as
well as the remote users in the area.About TEKsystems:We're
partners in transformation. We help clients activate ideas and
solutions to take advantage of a new world of opportunity. We are a
team of 80,000 strong, working with over 6,000 clients, including
80% of the Fortune 500, across North America, Europe and Asia. As
an industry leader in Full-Stack Technology Services, Talent
Services, and real-world application, we work with progressive
leaders to drive change. That's the power of true partnership.
TEKsystems is an Allegis Group company. The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: TEKsystems, Inc, Lansing , IT Helpdesk Technician, Professions , Lansing, Michigan
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