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IT Production Operations Lead

Company: Brooksource
Location: Lansing
Posted on: May 12, 2022

Job Description:

Brooksource's client's IT Operations team is looking for an outstanding Production Operations Lead. The Productions Operations Lead will serve as a highly specialized senior level technical application lead focusing on operational stability by driving IT operations readiness through the continuous improvement in our products. This role will involve working closely with development teams and business partners, coaching junior operations teams, and implementing enhanced monitoring and alerting capabilities for our distributed platforms. Additionally, the Production Operations Lead will aid in the development of automation to reduce MTTR and manual tasks. The ideal talent will have experience driving large scale development efforts in an agile environment as well as a thorough understanding of DevOps practices with a focus on managing production environments. We are looking for a high energy, team player with an innovative mindset interested in joining a group of IT professionals dedicated to enhancing IT operations. This position will report to a Director of IT Production Operations. Passion for technology and problem solving are a must have.

The Work Itself
Collaborates with Cloud Engineering, Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring, and metrics for operational readiness
Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through development of proactive alerting and monitoring
Develops runbooks and patterns for on-prem/AWS/DevOps operations
Serves as a mentor to early talent developers and IT operations team members
Participates in technical discussions with the development team for deployment and code reviews
Ensures knowledge transition from development to operations teams for functional deployments
Works with business and development partners to gather inputs to for new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
Plans for validation and verification of changes deployed by infrastructure teams, development teams and security teams
Facilitates day to day execution of real time technical support and troubleshooting
Attends change advisory board meetings and approves changes
Supports business continuity and disaster recovery activities
Leads maintenance of master documents i.e. Runbook, Playbook and help maintain accurate application documentation
Provides guidance in resolving performance related issues and designing solutions for any technical issues faced by the application
Provides resolution of any technical issues faced by the application
Conducts real-time queue monitoring and decision making
Represents application requirements for Infrastructure activities
Assesses, plans and communicates steady state upgrades/patches
Participates in Discovery Phase to assist with scoping effort for application teams
Devises and develops solutions to meet or exceed business requirements
Participates in technical meetings and status meetings with the business
Co-ordinates between upstream applications to resolve incidents
Communicates with several different technology areas in a highly matrixed organization

The Skills You Bring
Holds BS (preferably MS) in Computer Science or related field preferred
5 + years of experience in a similar sustain role and extensive knowledge of associated processes
Shows deep knowledge and understanding of enterprise-scale platforms and architectures
Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
Experience with Co-ordination between upstream applications to resolve incidents
Grasps new technologies and can adapt to rapid shifts in priorities
Experience with implementing sustainable, audit-ready processes to support IT controls such as executing deployment, access management, audits, incident management, change management, etc.
Applied experience with as many of the following as possible: Unix and Windows platforms, Java EE, JavaScript, Spring, Spring Boot, REST API/Micro Services, Shell Scripting, Python, PL/SQL and databases, specifically Oracle
AWS/Cloud hands on experience preferred
DevOps hands on experience with DevOps tools such as Python, Terraform, Jenkins, Gitlab, Ansible, docker preferred
Experience with Splunk, AppDynamics or other similar monitoring tools preferred
Correlate environment conditions and metrics to application events
Experience debugging problems in a distributed system
Experience with source control management and build tools including SVN

Keywords: Brooksource, Lansing , IT Production Operations Lead, Professions , Lansing, Michigan

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