Field Technician

Company: BIS Digital, Inc.
Location: Lansing
Posted on: August 1, 2022

Job Description:

About BIS DigitalBIS Digital is a technology company which provides integrated communications and multi-media recording solutions. We "capture the record" with complete audio and video digital recording and presentation systems customized to meet the client needs. Our technology helps administrators manage courtroom and judicial proceedings as well as meetings held by city, county, state, and federal government. BIS Digital systems also play an integral role in law enforcement, public safety, and emergency management operations, including 911. -We design systems with fully integrated audio-visual (AV) capabilities for optimal workflow and efficiency. Founded in 1982, BIS Digital has the knowledge and experience gained through our large customer base to build the perfect AV system from concept to completion for any environment. We handle everything from planning and design to installation and service. Moreover, we'll make sure staff is properly trained on using the system to master its operation.Position: Field Technician The Field Technician will perform various roles providing customer service for commercial and government agency clients. This includes installing new audio-visual (AV) equipment and software, troubleshooting existing systems, providing routine maintenance, as well as providing both remote and onsite support. This position requires the technician to go onsite to customer locations and may require extensive travel within an assigned state or area. Additional work is required from a home office. The technician will spend 50-75% of their time onsite at customer locations within the assigned state or area. Occasional travel to other US locations may be required. Responsibilities:
--- - - - - - - -Represent the company by adhering to professional behavior and appearance while onsite at customer locations
--- - - - - - - -Installation of wiring for LAN and audio systems
--- -Terminating and testing of audio and data cables, Cat6, Coax, audio
--- - - - - - - -Mounting TV's, Speakers, Cameras, and other equipment
--- - - - - - - -Analyze technical drawings for the purpose of determining signal paths
--- - - - - - - -Completing onsite equipment inventory
--- - - - - - - -Vendor liaison for any on site RMA's
--- - - - - - - -Assist with other installation tasks as determined by Lead Field Technicians
--- - - - - - - -Observes setup and configuration of DSP, VTC, Video Presentation equipment etc.
--- - Completes software installation according to guidelines.
--- -Tests all installed software components to ensure functionality
--- - Reviews installation documents with customer upon completion
--- - Provide training for end-user customers on installed systems
--- - - - - - - -Participate in focused training programs to improve technical knowledge
--- - - - - - - -Provide high level of customer support, including phone support.
--- - - - - - - -Represent the high professional standards of the organization while onsite at customer locations and maintain brand standards. This includes arriving on time, professional dress, and appearance, and maintaining a clean workspace free of debris and garbage.Education and Experience -Requirements:

• Prior experience pulling audio and data cabling preferably in a commercial space.
• Terminating and testing of audio and data cables, Cat6, Coax, audio
• Some familiarity with Audio/Video signal flow and soldering preferred
• Prior customer service experience
• Audio-Visual (AV) or sound engineering degree or equivalent certification preferred
• Knowledge of systems and technology
• Tesira, Dante
• -Software and Firmware installation and trouble shooting
• Audio and Video Teleconferencing I.E. Zoom
• Projection and Display Services
• RF systems
• Video Wall Systems
• NetworkingPhysical Requirements
  --- - - - - - - -Must be able to stand, kneel and/or crouch for long periods of time
  --- - - - - - - -Must be able to climb ladders and scaffolding
  --- - - - - - - -Must be able to lift in excess of 50 pounds
  --- - - - - - - -Must be able to work in high places, as well as small, cramped places
  --- - - - - - - -Must be able to work in hot humid places, as well as cold places
  --- - - - - - - -Travel up to 75% of the time mostly within your region but sometimes to other US locations.
  --- - Good driving recordLocation:
  --- - - - - - - -Lansing, MISalary Range:
  --- - - - - - - -$55,000-$65,000 annually - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Keywords: BIS Digital, Inc., Lansing , Field Technician, Professions , Lansing, Michigan