Application System Technical Analyst-Staff

Company: Intermountain Healthcare
Location: Lansing
Posted on: January 27, 2023

Job Description:

**Job Description:**Application System Technical Analyst-Staff is responsible for providing analysis, design, configuration, testing, implementation and support (technical and functional) of administrative, financial, or clinical information systems. Staff-level professional experienced in all aspects of healthcare related information systems. Encompasses full knowledge required within the configuration, installation, design, testing, implementation and maintenance of administrative, financial, or clinical information systems. Is able to function independently with minimal oversight and direction.The Application System Technical Analyst will need preferred experience in some of these technologies:o Ability to implement, maintain, and support Nuance DAX and Dragon issueso Provide Nuance account maintenance and support using the Nuance Management Centero Experience supporting and troubleshooting workstation and Citrix environmentso Experience supporting Imprivata Single Sign-On solutiono Knowledge of Cerner and other EMR Electronic Medical Record environmentsRemote/flex position but may travel onsite to various facilities for Go-Live events if needed.Job Essentials1. Under supervision, documents and recommends workflow changes and technical/functional designs needed to support the business requirements for common and moderately complex problems.2. Under supervision, solves common and moderately complex issues, incidents, and problems according to agreed upon service levels and according to IS Standards. Collaboratively works with peers, internal and external stakeholders, and vendors.3. Under supervision, configures, installs, implements, monitors and maintains systems with moderate complexity (applications, workflows, processes, etc.). Follows documentation standards.4. Acquires and maintains a moderate understanding of the technical and functional architecture of assigned systems and integration.5. Understands security and compliance requirements and complies with all policies and procedures of assigned systems.6. Participates in the creation and management of project plans. Consistently meets agreed upon deadlines or escalates issues, concerns and barriers to key project leaders. Assists in the prioritization of tasks / assignments.7. Under supervision, tests applications, systems and configurations for projects of moderate complexity and according to IS standards.8. Participates and collaborates with key stakeholders in the training of peers, end-users, and other IS team members.9. Participates in the development of training and knowledge based materials for use by peers, end-users and other IS team members.10. Under supervision develops and implements communication plans to all stakeholder groups.11. Consistently delivers an extraordinary customer experience when interacting with peers, end-users and others.12. Maintains a moderate level of understanding of industry application /implementation methodologies, tools and techniques.Minimum QualificationsBachelor's degree in an information technology, clinical, or healthcare (clinical or business) related field. Degree must be obtained through an accredited institution. Education is verified.- or -Four years of equivalent information systems, clinical, or clinical information system experience- and -One year of experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems.- or -Three years of experience as an expert user of the targeted system(s) (e.g. PACs, Financial System, etc).Preferred Qualifications+ Ability to implement, maintain, and support Nuance DAX and Dragon issues+ Provide Nuance account maintenance and support using the Nuance Management Center+ Experience supporting and troubleshooting workstation and Citrix environments+ Experience supporting Imprivata Single Sign-On solution+ Knowledge of Cerner and other EMR Electronic Medical Record environmentsExperience consistently delivering an extraordinary customer experience when interacting with peers, end-users, and others.- and -Demonstrated strong written and oral communication skills in English in a technical or healthcare environment.- and -Demonstrated interpersonal skills.- and -Ability to present ideas in user-friendly language.- and -Self motivated and directed.- and -Keen attention to detail.- and -Ability to effectively prioritize and execute tasks in a high-pressure environment.- and -Demonstrated strong customer service orientation.- and -Experience in a healthcare environment.\#LI-EXECRC**Physical Requirements:**Interact with others requiring the employee to communicate information.- and -Operate computers and other IT equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.**Location:**Lake Park Building**Work City:**West Valley City**Work State:**Utah**Scheduled Weekly Hours:**40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$31.16 - $49.09We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .Intermountain Healthcare is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm\_source=Workday&utm\_medium=Redirect&utm\_campaign=CareerHome\_workday) .Intermountain Healthcare strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Intermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We intentionally work toward an Intermountain Healthcare that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.Intermountain Healthcare's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.Thanks for your interest in continuing your career with our team!

Keywords: Intermountain Healthcare, Lansing , Application System Technical Analyst-Staff, Professions , Lansing, Michigan