HVAC Operations Manager
Company: WORK WITH YOUR HANDZ
Location: Munith
Posted on: May 19, 2023
Job Description:
We are hiring a HVAC Operations Manager!! -Come work for the
trusted name for heating and cooling throughout the Southeast
Michigan area for the last 2 decades. The experience of the
customer, with quality work, is our main mission. We are looking
for an exceptional HVAC Operations Manager who is -responsible for
leading our HVAC Service, Sales and Install teams to be their best.
If you have experience mentoring, inspiring and holding technicians
accountable then this is the job for you! -What Can WE Do For YOU
as the HVAC Operations Manager?
- Provide stability
- Professional, Team-Oriented Work Environment
- Appreciation - Our Employees are NOT a Number
- 24/7 Free In-office gym -
- Holiday party
- Company lunches
- Team breakfasts
- Weekly Meetings
- Weekly Vendor trainings -Benefits for the HVAC Operations
Manager:
- Health Insurance
- Vision Insurance -
- Dental -Insurance
- 401K with company match
- Paid Time Off
- Paid Holidays
- Weekly Trainings
- Company events
- Staff Appreciation Days/Week
- Short-Term Disability -
- Take Home Vehicle
- Company cell phone
- Uniform
- Salary from $75,000 plus bonuses -The Role:The HVAC Operations
Manager will MOTIVATE, TRAIN, LEAD AND COACH a service team to
success by holding them accountable to KPI's and provide training
where necessary. To do this effectively you must be able to
evaluate, analyze, and monitor our market area to ensure our HVAC
team is meeting objectives and goals when in a customer's home. The
ideal candidate will have a proven track record in customer service
management and leading a team to performance results. The ideal
candidate will be energetic, intellectually curious and a person
who leads by example. -Responsibilities of our next HVAC Operations
Manager:
- Develops and implements best operational practices while
continually focusing on continuous improvement and process
enhancements to achieve budgeted gross margins.
- Oversees Department spend to include labor, vendor agreements,
inventory, and fleet. Responsible for facilities management,
inspections, maintenance, repair, and installation to ensure
protection of company assets.
- Oversees safety compliance to include employee training, safety
tracking, employee compliance assessments, and incident
investigations are completed properly and corrective actions are
implemented when necessary.
- Ensures all personnel adhere to OSHA safety standards and team
members are safety conscious at all times.
- Maintains compliance of licensing, permitting, and code
requirements.
- Manages and develops service staff to include termination,
discipline, accountability, scheduling, setting work priorities,
conducting staff meetings, evaluating performance and directing
work assignments to maximize production.
- Evaluates workloads and personnel schedules to maximize
efficiency in achieving profit and customer satisfaction
objectives.
- Maintains training of field personnel on systems, tools, and
procedures utilizing in-house training, ride-alongs, Success
Academy, webinars, and online training programs.
- Provides leadership/coaching, feedback, and ongoing technical
and communication training to all subordinates to increase
performance.
- Reviews service paperwork and ensures all field personnel
adhere to procedural standards of reporting and documentation.
- Conducts job site surveys, field personnel ride-alongs, and
work evaluations.
- Assists the dispatching operation in ensuring appropriate
technician selection for the type of service.
- Ensures accurate documentation of dispatch, arrival, and
completion times.
- Effectively manages conflict resolution with clients through
clear communication, addressing all concerns, questions, or
problems expediently -Requirements of our next HVAC Operations
Manager:
- 5+ years of HVAC experience, Service and Install required.
- 5+ years of HVAC Management experience preferred.
- EPA and NATE Certification required. -
- Chauffer's License Required.
- Strong knowledge of HVAC systems.
- Proficient in Microsoft Office and Excel.
- Valid driver's license and clean driving record.
- Great communication skills; both written and oral.
- Must enjoy leading a team to reach their maximum
potential.
- Strong business acumen and desire continue learning.
- Ability to work well in a fast-paced environment with strong
personalities.
- Ability to pull reports and analyze data from Service Titan or
similar system. - - - -We are an Equal Opportunity Employer which
offers competitive compensation, excellent benefits, and company
vehicles, paid training, advancement opportunities within your
field and our company, and a respected leader in the home services
industry.
Keywords: WORK WITH YOUR HANDZ, Lansing , HVAC Operations Manager, Professions , Munith, Michigan
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