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Senior P/C Customer Service Support Analyst

Company: Michigan Farm Bureau
Location: Lansing
Posted on: June 4, 2024

Job Description:

Job Description

Senior P/C Customer Service Support Analyst


Job ID: 2024-4479Type: Regular Full-Time# of Openings: 1Category: Customer Service/SupportFarm Bureau Center


Senior P/C Customer Service Support Analyst ObjectiveTo act as an advocate for Property/Casualty Customer Service (PCCS) and the Field Force to meet their technology needs. To participate in the study, analysis, design, testing, and implementation of PCCS, corporate, and agency billing systems, programs, and procedures with a focus on billing and Property/Casualty products. To facilitate and lead training on corporate system functions for internal and field force users. To perform quality control and periodically audit PCCS functions to ensure compliance and accuracy.


Senior P/C Customer Service Support Analyst ResponsibilitiesFacilitate and lead ongoing corporate and departmental projects, including managing sub-teams of business/product owners, subject matter experts, and technical representatives when necessary to elicit and document requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and task and workflow analysis.Perform software user acceptance testing and coordination to ensure a smooth implementation of changes. Communicate project status and progress to management and other affected personnel. Prepare, document, and maintain up-to-date procedural documentation on processing functions PCCS and other users.Maintain thorough knowledge of departmental and corporate processing methods, industry standards and regulations, and Farm Bureau product lines and software.Drive and challenge business areas on their assumptions and the successful execution of their testing plans.


Senior P/C Customer Service Support Analyst QualificationsRequiredBachelor's degree required with focus on insurance, business, administration, finance or management, or equivalent experience may be considered.Three to five years of experience in insurance industry or related field required.P/C Resident Producer License required or must be obtained within 90 days of hire.Experience working with project methodologies required.Thorough understanding required of how to interpret customer business needs and translate them into application and operational requirements.Functional and system design specifications development experience required.Willingness to pursue continuing job-related training and education required.PreferredExperience with project management techniques preferred.Technical background and experience with Farm Bureau systems preferred.Experience working in small-to-medium sized projects preferred.Experience in process improvement preferred.Experience working with property/casualty products preferred.Note: In-person training at the Farm Bureau Center (located in Lansing, Michigan) may be required for the first few weeks based on selected candidate's system knowledge.*If a candidate is not selected, a P/C Customer Service Support Analyst may be considered based on the level of experience and qualifications.Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.PM19All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation details: 62913-78641 Yearly Salary


Keywords: Michigan Farm Bureau, Lansing , Senior P/C Customer Service Support Analyst, Professions , Lansing, Michigan

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