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Help Desk Analyst I

Company: Robert Half Technology
Location: Lansing
Posted on: October 13, 2019

Job Description:

Help Desk Analyst To be considered for a job at a rapidly expanding company in the Non-Profit industry, apply for Robert Half Technology's Help Desk Analyst role, which will be responsible for supporting local and field users. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Lansing, Michigan area and is a short-term temporary opportunity. Email your resume to Kristina.Smith@rht.com or call Kristina at 616.451.7000. How you will make an impact - Independently investigate and implement solutions to technical issues - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Spot recurring technical issues and deploy solutions to address the root of the problems - Respond and follow up on technical help tickets submitted via phone, email, and walk-ups- Strong familiarity with TCP/IP - Comprehensive knowledge of customer service - Knowledge of workflow processes - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Ability to simplify complex problems and build solutions - Good understanding of IT support ticketing systems - Working knowledge of user administration and bug fixing in a client server environment - Familiarity with basic networking concepts - provided by Dice

Keywords: Robert Half Technology, Lansing , Help Desk Analyst I, Professions , Lansing, Michigan

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