Telephone Service Representative-CT

Company: Xcel Staffing
Location: Michigan Center
Posted on: November 22, 2021

Job Description:

Serve clients by answering phone calls; taking complete recorded and typewritten messages; processing information requests and orders; and relaying verbal information. Office environment, primarily requiring sitting at a desk for extended periods, communicating verbally with customers on the telephone, and entering data via a computer terminal. Call volume: Varies from moderate to heavy. Stress Level: low to moderate. Schedule: 24/7, including mandatory weekends and holidays. DUTIES & RESPONSIBILITIES: Handle all callers with professionalism and courtesy in accordance with Call Handling Guidelines. Develop a working knowledge of products and services offered by clients. Meet or exceed performance goals set forth by management. Follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued by management. Complete, at the request of management, any task or temporary assignment related to CMS business services. KNOWLEDGE, SKILLS, & ABILITIES: High School Diploma or equivalent required 6 months customer service experience preferred Typing skills of 25 wpm required Strong attention to detail Strong basic computer skills Ability to multi-task Ability to make sound decisions under pressure Ability to deal with difficult situations and people Ability to work well in both a team environment and independently Excellent interpersonal, verbal and written communication skills NO FELONIES SCHEDULE: Full-time positions available. Open 24/7, including mandatory weekends and holidays. Overtime available. Job Type: Full-time $13.50-$16.50 Bonuses available to earn up to $20/hr Must have OPEN AVAILIBILITY to be considered for this position Job Type: Full-time Pay: $13.50 - $16.50 per hour Education: High school or equivalent (Preferred) Work Location: One location Work Remotely: No Work Location: One location

Keywords: Xcel Staffing, Lansing , Telephone Service Representative-CT, Sales , Michigan Center, Michigan