Customer Service Representative

Company: The Shyft Group
Location: Mason
Posted on: May 13, 2022

Job Description:

SUMMARY The Customer Service Representative position is responsible for completing part quotations, customer returns, orders, resolve payment issues, and work independently and as part of a team to ensure all repairs and orders are completed to the customer's satisfactionJOB RESPONSIBILITIES

• Respond promptly, accurately, and professionally to customer inquiries (phone, e-mail, fax, EDI)
• Determine vehicle specifications
• Order parts using on-line parts manuals, engineering prints, and photographs
• Expedite and follow-up on customer orders
• Coordinate with buyer for special part purchases
• Maintain customer's master files
• Provide support and guidance to shipping department personnel
• Prepare parts sales quotesQUALIFICATIONS
  • HS Diploma or GED required (Associate degree preferred)
  • Requires strong product knowledge of the operation and assembly of company's vehicles
  • Ability to interact positively written and verbal with customers, fleet managers, and the owners of these units
  • Knowledge of company's products
  • Excellent verbal / written communications
  • Computer skills including Microsoft Office and Outlook
  • Ability to interpret build orders, bill of materials, and assembly prints
  • Ability to problem solve
  • Ability to work in a team environment and work independently
  • Excellent attendance
  • Customer Service / Customer Relations oriented
  • Selling skills
  • Detail / accuracy oriented
  • Tactfulness
  • Ability to negotiate with the customer
  • Empathetic to customer issues when required
  • Being able to handle a high stress environment
  • Capable of high-volume call processing

Keywords: The Shyft Group, Lansing , Customer Service Representative, Sales , Mason, Michigan