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Customer Service Representative

Company: The Shyft Group
Location: Mason
Posted on: May 13, 2022

Job Description:

SUMMARY The Customer Service Representative position is responsible for completing part quotations, customer returns, orders, resolve payment issues, and work independently and as part of a team to ensure all repairs and orders are completed to the customer's satisfactionJOB RESPONSIBILITIES

  • Respond promptly, accurately, and professionally to customer inquiries (phone, e-mail, fax, EDI)
  • Determine vehicle specifications
  • Order parts using on-line parts manuals, engineering prints, and photographs
  • Expedite and follow-up on customer orders
  • Coordinate with buyer for special part purchases
  • Maintain customer's master files
  • Provide support and guidance to shipping department personnel
  • Prepare parts sales quotesQUALIFICATIONS
    • HS Diploma or GED required (Associate degree preferred)
    • Requires strong product knowledge of the operation and assembly of company's vehicles
    • Ability to interact positively written and verbal with customers, fleet managers, and the owners of these units
    • Knowledge of company's products
    • Excellent verbal / written communications
    • Computer skills including Microsoft Office and Outlook
    • Ability to interpret build orders, bill of materials, and assembly prints
    • Ability to problem solve
    • Ability to work in a team environment and work independently
    • Excellent attendance
    • Customer Service / Customer Relations oriented
    • Selling skills
    • Detail / accuracy oriented
    • Tactfulness
    • Ability to negotiate with the customer
    • Empathetic to customer issues when required
    • Being able to handle a high stress environment
    • Capable of high-volume call processing

Keywords: The Shyft Group, Lansing , Customer Service Representative, Sales , Mason, Michigan

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