Financial Services Representative / Loan Officer - West Side Branch

Company: MSU Federal Credit Union
Location: Lansing
Posted on: August 4, 2022

Job Description:

Essential Duties and Responsibilities

Branch Employees

Assist members in a friendly, professional manner, and support the Credit Union s mission statement

Demonstrate flexibility and a positive attitude when faced with complex situations

Analyze, research and resolve problems and discrepancies

Use knowledge and judgment to protect members and the Credit Union from loss

Understand and comply with federal and other regulations relating to financial products and services as well as MSUFCU policies and procedures and regulations pertaining to the Bank Secrecy Act

Follow safety and security procedures regarding robbery and emergency situations, third party access to secure areas, and communicate suspicious activity to management.

Participate in training activities to ensure compliance with Credit Union policies, state and federal regulations

Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge

Actively participate in Credit Union initiatives and promotions and achieve assigned financial service goals

Take on risk and utilize lending and disbursal limits commensurate with level

Counsel current and prospective members about Credit Union products and services

Perform other duties and assist fellow employees, as assigned

Financial Services Representative I:

Process basic member transactions and maintain a balanced cash drawer; utilize proper cash handling procedures

Complete member requests and transactions with accuracy

Establish relationships with members and seek opportunities to offer products and services

Record detailed notes to document member interactions, complex situations, and transactions to minimize lapses in employee communication or member service

Manage the traffic flow of members with a sense of urgency to provide minimal wait times

Answer calls in a timely and professional manner

All of the Branch Employees duties and responsibilities

Financial Services Representative II:

Develop a basic knowledge of consumer loans, new account applications, IRAs, and specialty accounts with support from others

Process new account applications and offer additional products and services

Interview members and ask detailed questions to offer solutions that balance member needs with Credit Union risk

Communicate with members through the new account onboarding process and actively follow up to secure loan funding and discuss additional products and services

Document new account and loan applications using detailed notes to support a recommendation

Assist members by phone in a friendly and professional manner

Demonstrate accuracy to ensure member satisfaction

Troubleshoot and resolve issues with recyclers and coin machines

All of the All Branch Employees and FSR I duties and responsibilities

Loan Officer I:

Take ownership of complex transactions with confidence, knowledge, and creativity

Approve and process consumer loans, new accounts, IRAs, and specialty accounts independently while making recommendations for counteroffer or denial

Provide financial education to assist members with solutions to achieve their financial goals

All of the All Branch Employees, FSR I, and FSR II duties and responsibilities

Loan Officer II:

Become a known resource throughout the branch by assisting members and coworkers with greater depth of knowledge of products, services, and procedures including IRAs and specialty accounts

Develop basic knowledge to process, review, and close home equity loans

Provide signature guarantee services and ensure requests have all required documentation

Review member applications and provide decision-making assistance to coworkers

Share knowledge and present ideas gained from opportunities such as collaborative groups, committees, and department shadows

All of the All Branch Employees, FSR I, FSR II, and Loan Officer I duties and responsibilities

Loan Officer III:

Process, approve, and close home equity loans independently

Assist members and coworkers with greater depth of knowledge of products, services, and procedures, becoming a known resource throughout the branches

Assist with training others in the branch

Recognize and seek opportunities to assist others with complex issues

Develop, monitor, and garner participation for branch promotions to support Credit Union goals

Lead and actively support others through trainings, promotions, decision-making, and risk assessment

Identify opportunities and make suggestions for process improvements

Support Credit Union direction while helping others understand the purpose

Engage and motivate peers in achieving personal and branch goals with a supportive strategy

Act as in-charge person within the branch in the absence of management

All of the All Branch Employees, FSR I, FSR II, Loan Officer I, and Loan Officer II duties and responsibilities

Senior Loan Officer:

Apply and share advanced knowledge of consumer loans, new accounts, and specialty accounts independently while actively mentoring others to do the same

Assist members and coworkers with greater depth of knowledge of products, services, and procedures, being a known resource throughout the Credit Union

Assume risk and utilize lending limits commensurate with level while actively guiding coworkers in decision-making

Handle member complaints and take appropriate action to resolve them

All of the All Branch Employees, FSR I, FSR II, Loan Officer I, Loan Officer II, and Loan Officer III duties and responsibilities

Knowledge, Skills and Abilities

Financial Services Representative:

High School Diploma or Equivalent required
Effective communication skills

Interpersonal skills

Analytical skills

Typing skills with emphasis on accuracy

Math and general clerical aptitude

Sales skills

Ability to multitask and prioritize

Attention to detail

Possess knowledge of Credit Union systems, products, services and procedures

Reliability and dependability

Conflict resolution skills

Financial Services Representative II:

Advanced sales skills with the ability to demonstrate these skills to others

Functional knowledge of Credit Union systems, products, services and procedures

Develop an understanding of risk management

All of the FSR I knowledge, skills, and abilities

Knowledge of credit reports, interviewing and information gathering for underwriting decisions, Credit Union lending policy and guidelines, and state and federal regulations

Loan Officer I:

Advanced analytical skills

Strong sales skills with the ability to develop these skills in others

Possess an understanding of risk management

Advanced knowledge of Credit Union systems, products, services and procedures

All of the FSR I and FSR II knowledge, skills, and abilities

Loan Officer II:

High level of sales skills with the ability to develop these skills in others

Comprehensive knowledge of Credit Union systems, products, services and procedures

Leadership skills to mentor and train others

Demonstrate independent thinking and an understanding of risk management

Work independently and meet deadlines with minimal supervision

All of the FSR I, FSR II, and Loan Officer I knowledge, skills, and abilities

Loan Officer III:

Ability to work and effectively collaborate in a group setting

Proven ability to make complex decisions and mentor others to do the same

Demonstrate the ability to motivate and influence others

Expert knowledge of credit reports, interviewing and information gathering for underwriting decisions, and a proven history of good lending and member service decisions

Ability to handle and resolve conflict

Leadership skills to maintain branch operations in the absence of management

Ability to present information effectively to the branch employees and others

All of the FSR I, FSR II, Loan Officer I, and Loan Officer II knowledge, skills, and abilities

Senior Loan Officer:

Contribute to employee development and culture throughout the branch network

Ability to apply holistic understanding of credit union strategies and overarching vision

All of the FSR I, FSR II, Loan Officer I, Loan Officer II, and Loan Officer III knowledge, skills, and abilities

Physical Demands and Work Environment

May be required to remain in a stationary position for an extended period of time.
Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
Occasionally needs to move about inside of office area
Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
This position requires onsite presence at the employee s assigned location for all scheduled shifts.

Experience
Required
1 - 5 years: Financial Experience
Preferred
1 - 5 years: Customer Service Experience
1 year(s): Lending Experience
Education
Required
High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed..... click apply for full job details

Keywords: MSU Federal Credit Union, Lansing , Financial Services Representative / Loan Officer - West Side Branch, Sales , Lansing, Michigan