Patient Service Representative

Company: Dental Care Alliance
Location: Okemos
Posted on: August 4, 2022

Job Description:

Overview:

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Okemos Smile Center is hiring a part time Patient Service Representative in Okemos, MI to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will have 1+years experience working in a dental office and will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills.

Responsibilities:

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
Respond to patient questions and or concerns according to DCA Policies
Answering Telephones
Scheduling Appointments
Maintaining Appointment Book
Confirming Appointments
Follow up on no shows/cancellation of Appointments
Register Patients on sign in sheet
Post charges and payments to patient accounts
Checking voice-mail on a daily basis
Maintain a clean and friendly waiting area for patients
Qualifications:
Experience working in a dental, medical, or other health-care office, preferred
Knowledge of insurance plans (HMO/PPO), is a plus
Experience answering telephone
Must have exceptional customer service skills

At DCA we don't just accept differences - we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today's changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.
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Keywords: Dental Care Alliance, Lansing , Patient Service Representative, Sales , Okemos, Michigan