Patient Service Representative
Company: Dental Care Alliance
Location: Okemos
Posted on: August 4, 2022
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Job Description:
Overview:
Visit our office
Okemos Smile Center is hiring a part time Patient Service
Representative in Okemos, MI to join our clinical team by providing
a high level of patient service and satisfaction while operating in
a team-based environment. This person will have 1+years experience
working in a dental office and will be a support person to all of
the staff members and patients in his/her office. They will answer
phones, handle patient inquiries, make appointments, and assist
with the completion of the patient's treatment plans through
acceptable financial arrangements while being flexible in handling
requests and projects assigned by other staff and/or the Office
Manager. All aspects of the job require an exceptional level of
customer service and communication skills.
Responsibilities:
The Receptionist is the first line of customer service for all
patients and visitors entering our office. They will greet
patients, sign them in, schedule future appointments, and handle
incoming phone calls. They will assist patients in accordance with
the training they have received ensuring patients receive the best
possible service.
Customer Service; acknowledge, smile and greet patients upon
arrival/dismissal
Respond to patient questions and or concerns according to DCA
Policies
Answering Telephones
Scheduling Appointments
Maintaining Appointment Book
Confirming Appointments
Follow up on no shows/cancellation of Appointments
Register Patients on sign in sheet
Post charges and payments to patient accounts
Checking voice-mail on a daily basis
Maintain a clean and friendly waiting area for patients
Qualifications:
Experience working in a dental, medical, or other health-care
office, preferred
Knowledge of insurance plans (HMO/PPO), is a plus
Experience answering telephone
Must have exceptional customer service skills
At DCA we don't just accept differences - we celebrate them and
recognize the value this brings to our patients and employees. DCA
is proud to be an equal opportunity workplace. Equal opportunity
and consideration are afforded to all qualified applicants and
employees. We won't unlawfully discriminate on the basis of gender
identity or expression, race, ethnicity, religion, national origin,
age, sex, marital status, physical or mental disability, Veteran
status, sexual orientation, and any other category protected by
law.
The DCA team is best characterized by the relationships we have
with our patients and each other. We embrace collaboration which is
necessary to innovate in today's changing world of dentistry . Our
culture encourages participation, diversity of thought, innovation,
and strong execution.
Go further with an Ally
Keywords: Dental Care Alliance, Lansing , Patient Service Representative, Sales , Okemos, Michigan
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