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Customer Service Representative

Company: SNI Companies
Location: Lansing
Posted on: November 23, 2022

Job Description:

No weekends!Excellent benefits and monthly Bonuses
SNI Companies has partnered with a national reverse mortgage company and we are looking for hard working and outgoing candidates who work well in team environments and who can handle high volume calls.
Duties and responsibilities:

  • Field incoming calls in a timely manner throughout shift.
  • Identify customer questions, complaints, concerns, and overall needs.
  • Provide sufficient answers and solutions to all customer queries.
  • Handle customer complaints respectfully and professionally.
    Skills and Abilities:
    • Able to talk on the phone and navigate a computer at the same time.
    • Able to read notes within the computer system to answer questions.
    • Ability to multitask (i.e., document all calls in the loan record, send emails and/or faxes to callers, perform any follow-up work promised to a caller, etc---.).
    • Verifiable good attendance and reliability.
      Apply today for next training class!

Keywords: SNI Companies, Lansing , Customer Service Representative, Sales , Lansing, Michigan

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