Entry Level Customer Service Representative - Lansing, MI

Company: Peckham
Location: Lansing
Posted on: November 24, 2022

Job Description:

*Customer Service Representative*

*Sign-On Bonus! Receive $350 after training!*

*The important information*

*Wage: *$15.00 per hour plus $4.23 per hour Health & Welfare Benefit, $16.85 after full clearance is obtained

*Hours: *Both *full *and *part *time shifts available Mon - Fri 8:00AM - 10:00PM

*What you'll need*

* High School Diploma or GED
* At least 18 years of age
* U.S. Citizen
* Proficient in---the---English---language---(written---and verbal)
* Basic computer skills (typing, reading comprehension)

*What you'll do*

We are seeking individuals who are looking not just for a job but for a *purpose.* As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent *communication *skills, *customer service* soft skills, *detailed orientated* and *friendly*! This position services a government contract that requires you to pass and maintain appropriate *security clearance*. After you pass the *security clearance*, you not only receive a *pay increase, *but you will also be *approved *by the government that you are *trustworthy* to manage sensitive data.

To determine if you are a candidate a review of the following will apply:

* A criminal background/history inquiry
* Employment verification
* Drug screening
* Credit history

The following may impact your ability to gain the required authorization:

* Poor credit, bankruptcy in the past 2-3 years and/or delinquent payments
* Previous termination from previous employment that involves theft or other negligent actions on your part
* Drug or alcohol use
* Failure to be honest when responding to the required Federal Security Clearance questions
* A clearance investigation can/will go back as far as 7 years or more

*Who are we?*

*Peckham* is a nonprofit vocational rehabilitation organization. Currently we are hiring *ALL* abilities.
We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment.
Our core *values *are *compassion, diversity, opportunity, excellence, pride, community, and balance.* Peckham is an organization that *invests* in their employees. It is our mission to help *you* reach your *career goals*. We believe in providing high quality services to support clients in reaching their full potential. How do we do this? Click the link below to learn more about the services we offer to our employees!

https://www.peckham.org/programs-services/

*Your responsibilities and requirements*

* Promote Peckham's vision, values, and services to all customers and maintain organization wide quality standards
* Follow---established---policies---and procedures---to respond and route calls, timely, and while also providing superior customer service.
* Gather and log information after determining customers' needs; access---knowledge base---per customer request for information,---apply problem solving skills, and resolve the inquiries/requests effectively---and accurately
* Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner
* Maintain flexibility in work hours and shifts including potential for Saturdays as needed
* Accept other jobs/duties as assigned

*People Matter to Us. A whole lot.*

Employee Benefits & Perks

*Inclusive*

*Sick time off*

*Mental Health Benefits*

*Fitness*

*Sign-on Bonus*

*Career Development*

*Supportive Environment*

*12 Paid Holidays*

*Personal time off*

*Health Benefits*

Where are we located?

2511 N Martin Luther King Jr Blvd, Lansing, MI 48906

"When you're working at Peckham, and you have that support system it provides a sense of relief. This is the first time I've felt like myself in the three years since my injury. Working at Peckham has taken that anxiety away and it also helped me to build my confidence in what I was doing."-TAMARA S., PECKHAM CSR

*What does World Class Customer Service look like?*

*97% Employee retention rate*

*INDUSTRY AVERAGE: 66%*

*95% Customer satisfaction rate*

*INDUSTRY AVERAGE: 66%*

*97% Proper contact resolution*

*INDUSTRY AVERAGE FCR RATE: 70%*

*PHYSICAL DEMANDS*

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.

*WORK ENVIRONMENT*

Individuals will be in a cubicle for---most of---their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*SPECIAL NOTES*

These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to _www.abilityone.gov_

*PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER*

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

*REASONABLE ACCOMMODATION FOR APPLYING NOTICE*

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

* Click _HERE_ and you will be directed to the ILRU Directory to find an agency in your area that can assist you
* Call us at (517) 316-4000
* Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

*Want to learn more about Peckham? Visit www.peckham.org or call us at 517-316-4000*

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Signing bonus

Work Location: One location%1176378%

Keywords: Peckham, Lansing , Entry Level Customer Service Representative - Lansing, MI, Sales , Lansing, Michigan