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Rep1, SMB Direct Sales (CAM)

Company: Comcast
Location: Lansing
Posted on: November 11, 2018

Job Description:

Employer Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Employer Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Employer Business is one of the largest contributors to the growth of Employer Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary:

Responsible for supporting Employer Business Services in their efforts to

retain and grow our existing customer base. Act as a business partner

to existing customers with an emphasis on driving increased sales and

revenue over telephone, while enhancing customer satisfaction through

regular contact and problem resolution. Works on straight forward tasks

using established procedures.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

    you do your job

    • Own the customer experience-think and act in ways that put our

      customers first, give them seamless digital options at every touchpoint,

      and make them promoters of our products and services

      • Know your stuff-be enthusiastic learners, users and advocates of our

        game-changing technology, products and services, especially our digital

        tools and experiences

        • Win as a team-make big things happen by working together and being

          open to new ideas

          • Be an active part of the Net Promoter System-a way of working that

            brings more employee and customer feedback into the company-by joining

            huddles, making call backs and helping us elevate opportunities to do

            better for our customers

            • Drive results and growth
            • Respect and promote inclusion and diversity
            • Do what's right for each other, our customers, investors and our


              Core Responsibilities:

              • Retain business customers by mining and growing accounts through

                solution based selling and account management via the telephone.

                • Make outbound calls to accounts to achieve sales quota metrics.
                • Prepares sales documentation, activity reports, and forecasts, as


                  • Creates proposals for customers related to the proposed solution and

                    new sales opportunities.

                    • Develop customer relationships through regular customer contact via

                      the telephone.

                      • Drive both sales growth and account retention by introducing various

                        products and services available through Employer Business.

                        • Document effectively and accurately conversations and contact

                          information into client management system.

                          • Work with customers to minimize down-grading or leaving Employer.
                          • Ability to function in a closely monitored environment, including

                            continual monitoring of customer calls and productivity levels.

                            • Regular, consistent and punctual attendance. Must be able to work

                              nights and weekends, variable schedule(s) and overtime as necessary.

                              • Other duties and responsibilities as assigned.

                                Job Specification:

                                • High School or equivalent

                                • -

                                  • Generally requires 0- 2 years related experience

                                    Employer is an EOE/Veterans/Disabled/LGBT employer

                                    Keywords: Comcast, Lansing , Rep1, SMB Direct Sales (CAM), Sales , Lansing, Michigan

                                    Click here to apply!

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